Update my existing MOP Hotel Profile (MOP 2.0)

Update my existing MOP Hotel Profile (MOP 2.0)

Most system settings in MOP are standardized across properties. However, you can still add rooms or locations, update room types, and customize certain status terms by making edits to your hotel profile. Below are the supported updates and how to request them.

Supported Profile Updates

You can request the following changes to your hotel profile in MOP 2.0:
  • Add additional rooms or locations – e.g., hallways, storage, work areas.
  • Update room types – for example, change smoking to non-smoking, or convert room categories (king → double).
  • Customize room status terms – e.g., “Due Out,” “Stayover,” “Check-out,” in line with your PMS terms.
  • Modify your Preventive Maintenance (PM) list – certain items can be adjusted to match your property’s workflows.
All other major system settings remain consistent for all subscribers and may require a formal feature request for changes.

How to Submit Your Change Request

1. Gather relevant information, including:
  1. Room numbers or location codes
  2. Current term(s) and proposed new term(s)
  3. Any related PMS abbreviations or numbers
2. Submit a ticket to Visual Matrix Support with subject: “MOP Hotel Profile Update – [Property Name]”
3. Include your property ID and any screenshots or spreadsheets you have.
4. Your request will be reviewed and processed; you’ll receive confirmation once changes are live.

Still Need Help With This Topic?

Ask Yourself:
  • Have I clearly listed the room numbers or locations to add or change?
  • Did I include current and proposed terminology exactly as I want them in MOP?
  • Is my property ID included in the support ticket?
  • Have I checked my PMS for matching room numbers and terms?
Support May Ask You:
  • Which property ID is being updated?
  • What exact room number(s) or location(s) are included?
  • What term(s) are you changing, and what are the current vs. new values?

Can I Customize My Room PM List? (MOP 2.0) 
First Steps Guidebook (MOP 2.0) 

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