Message "no detail records available to settle" when trying to settle the batch
This message will show when you try to settle a batch that is empty and that has no transaction in it. This means that there was no credit card transaction that day.
It is not an error, only a status of the situation.
Require assistance with that article?
- Which dates in the batch are affected?
- What batch numbers show as missing?
- Do you receive an error when you attempt to settle a batch?
Providing responses to the following questions in your ticket could expedite your resolution.
Related Article(s)
Related Articles
What to do if your Elavon Credit Card batch did not Settle
Open a ticket on the Support portal. Your ticket will be at the critical priority level. If you are using VM Desktop PMS, we will need to get a copy of your database. As we will need the most recent backup, if your issue happens during the weekend, ...Credit Card Batch "Out Of Sequence"
Settling a credit card batch involves reconciling and finalizing credit card transactions between Visual Matrix and your credit card processor. "Settling a batch" essentially means concluding and processing the authorized credit card transactions to ...Credit Card Authorization vs Capture vs Batch Settlement
When processing payments in a hotel setting, it's important to understand the steps involved in handling guest credit cards, from securing an authorization to finalizing the transaction through settlement. These steps—authorization, capture, and ...What to do if your Shift4 Credit Card batch did not Settle
Open a ticket on the Support portal. Your ticket will be at the critical priority level. If you are using VM Desktop PMS, we will need to get a copy of your database. As we will need the most recent backup, if your issue happens during the weekend, ...What to do if your Merchant Link/Transaction Link Credit Card batch did not Settle
Open a ticket on the Support portal. Your ticket will be at the critical priority level. If you are using VM Desktop PMS, we will need to get a copy of your database. As we will need the most recent backup, if your issue happens during the weekend, ...