Message "Reservation departure is more than XXX days in the future" (BW)
Best Western accepts bookings 365 days in advance. This message means that the reservation you created and that VM is trying to sync with Best Western exceeds one year.
Rates have to be uploaded up to 18 months ahead, but reservations will onyl be accepted up to 12 months.
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Best Western FX and FX2 Reimbursement Structure
Information from the BW Rewards Marketing Team Information As of July 26, 2023, the Best Western Rewards® (BWR®) Pay With Points (FX2) reimbursement structure mirrors the three-tier structure utilized for Free Night (FX) reimbursements. The FX2 ...
BWR LookUp Message (BW)
How to know when to verify your guest BWR Account Status You might receive this error when applying a BWR account to a guest’s reservation. The issue is either with the reservation information of the guest or with the guest's BWR account. It will ...
Message "Unable to Post Incoming Reservation" (BW)
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Message "Stay Cannot Be Extended Beyond -xxx Days Out" (BW) (Desktop)
This error might only occurs for Desktop users. Error Message "Stay cannot be extended beyond -xxxx days out!" Check the dates of the seasons Path: Management > Interfaces > BW2Way Check the end of the last season. Check the Computer's default end ...
Best Western SSL Certificate (BW)
If you are a Best Western Hotel, the 2way between Visual Matrix and Best Western is secured by what is called an SSL Certificate. This certificate has to be renewed every 2 years. When a certificate comes to expiration, Best Western informs Visual ...