Message "Reservation departure is more than XXX days in the future" (BW)
Best Western accepts bookings 365 days in advance. This message means that the reservation you created and that VM is trying to sync with Best Western exceeds one year.
Rates have to be uploaded up to 18 months ahead, but reservations will onyl be accepted up to 12 months.
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BWR LookUp Message (BW)
How to know when to verify your guest BWR Account Status You might receive this error when applying a BWR account to a guest’s reservation. The issue is either with the reservation information of the guest or with the guest's BWR account. It will ...
Message "Unable to Post Incoming Reservation" (BW)
What is the message? This message appears when a booking from the Best Western 2way is not getting pulled down. Visual Matrix receives it, but cannot post it. Why do you see this message? The main reasons are: - Seasons are not covering 18 months ...
Message "Stay Cannot Be Extended Beyond -xxx Days Out" (BW) (Desktop)
This error might only occurs for Desktop users. Error Message "Stay cannot be extended beyond -xxxx days out!" Check the dates of the seasons Path: Management > Interfaces > BW2Way Check the end of the last season. Check the Computer's default end ...
Message "There are Unblocked Pre-Registered Reservations" (BW)
What is a Pre-Registered Reservation It's a reservation where the guest has completed their pre-check-in from their phone. What does this error mean? This message will pop up regularly if you have some Pre-Registered Reservations that still do not ...