Message "Unable to Authenticate Software License"

Message "Unable to Authenticate Software License"


This message is generally due to a discrepancy with our Accounting Department, like a past due. Please contact accounting@visualmatrix.com to update your account.
    • Related Articles

    • Glossary and Common Acronyms (Index) - Visual Matrix PMS

      1-10 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1-10 1099 The 1099 form is used to report to the US government income earned by travel agents as commissions, and income earned by owners of hotel condo units (when OPV_<version number> OPERA ...
    • Message "Unable to Post Incoming Reservation" (BW)

      What is the message? This message appears when a booking from the Best Western 2way is not getting pulled down. Visual Matrix receives it, but cannot post it. Why do you see this message? The main reasons are: - Seasons are not covering 18 months ...
    • Message "There are Missing Seasons for the next 18 Months" (BW)

      What is the message? Best Western requires every hotel to have 18 Months of seasons and rates set up in their system. Online reservations are open 18 months in advance. This popup will show regularly if you do not have those 18 months set up in ...
    • BWR LookUp Message (BW)

      How to know when to verify your guest BWR Account Status You might receive this error when applying a BWR account to a guest’s reservation. The issue is either with the reservation information of the guest or with the guest's BWR account. It will ...
    • Message "You have 3 or more Unprocessed Reservations" (BW)

      Best Western is a 2way communication Channel Manager through which Visual Matrix communicates rates, availability, and reservations with Member Web. Best Western sends down to Visual Matrix any reservation made online, Visual Matrix sends up to ...