Troubleshoot Group Availability Online for Best Western (BW) (Cloud)
Occasionally, you might create a group block and enable it for online pick-up, but the group doesn’t appear on your Best Western website (BW Member Web) or it shows “No Availability” for the intended dates. This article walks you through the key checks and settings to resolve that issue: verifying booking channels, allocations, drop types, group dates, and interface sync requirements. Use these steps before contacting support.
Checks to Perform
Check 1: Booking Channel setting
In the group record, make sure Booking Channel is set to Online, not Local. If it’s set to Local only, it won’t sync to Member Web.
Check 2: Time for interface processing
The group sync to Member Web can take up to 24 hours after creation or changes. If you've just created or modified the group, wait up to a day before expecting it to appear online.
Check 3: Group Dates within online window
Ensure the group’s arrival and departure dates fall within the acceptable online window (e.g. within the next 365 days). Reservations outside that range may not appear online.
Check 4: Address information
Confirm that the address field on the group record is filled. A missing address can block the group from syncing to Member Web.
Check 5: Allocation / Pickup status
In the group record, go to Allocations → Show Pickups.
Confirm that the room types show Remaining (not Dropped). If allocations show Dropped, check the Allocation Drop Type and whether the drop date is valid (i.e. after current date).
Check 6: Full-stay availability logic
The Member Web link requires availability for every night of the stay. If one night is sold out, the system may show “No Availability” even if there are rooms available on other nights.
Still Need Help With This Topic?
Ask Yourself:
- Did I wait at least 24 hours for sync?
- Is the Booking Channel set to Online?
- Are group dates within the allowed window?
- Is the group address filled?
- Do allocations show “Remaining” and not “Dropped”?
- Does every night of the stay have available inventory?
Support May Ask You:
- What is the group ID/name?
- What are the arrival and departure dates?
- Are there error messages on the Member Web side?
- Can you provide a screenshot of the group record (Booking Channel, allocations)?