Override a Room Rate (Desktop)
A rate can be overridden in two different sections, but first, the user needs to have the credential to do so. There are two ways to override a rate. They are as follows: in the reservation and the folio.
Give the user credentials to override rates
To give someone credentials to override rates, go to Management > Admin > Security. Make sure the user has YES in the Override Rates column.
Override a rate in a reservation
Go to Front Office > Reservations > Search and open the reservation.
Click on Detail, next to the Rate Type.
The rate can be overridden day by day or for a specific period if the stay is for multiple days.
1- Enter here the rate to be applied for that specific day
2- Enter in any of the fields the rate to apply during the weekdays and/or the weekend. Click Apply.
Days are based on the setup in Management > Property Settings > Parameters > Weekend Definition.
Click EXIT to get back to the reservation.
It's not feasible to override a rate to $0.00. The only method to set up a room charge at $0.00 is by applying the COMP discount code.
Override a rate in a folio
Go to Front Office > Cashiering > Guest/Group/House Account and open a folio.
- Highlight the charge or payment you need to override.
- Go to Detail Posting at the bottom and put the amount that should be in the Override field.
- Click Save.
If the rate has a Discount Code applied, it cannot be overriden. It will have to be voided and reposted.
A credit card payment can still be overridden as long as the batch is not settled.