Post Room and Tax on a Guest Folio (Cloud) 🎥
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Room and tax are normally posted automatically during the night audit as the guest’s nightly charge. However, there are times when you may need to post them manually — either to process the nightly charge before the audit runs or to record a one-time room and tax charge manually. When you post Room and Tax as the nightly charge, the system uses the rate set up in the reservation, along with any fixed fees, add-ons, or flat taxes that apply. When you post Room and Tax as a general charge, you enter the rate manually, and no fixed fees or extras are included. This option can be used for corrections, adjustments, or custom postings.
Path: Front Office > Cashiering > Guest Account > In-House Guests > Open the Folio
Post Room & Tax as the Nightly Charge (Automatic Posting)
This section covers using the Post RM & Tax tool to post the nightly room and tax charges automatically based on the reservation setup.
1. Click View to open the Detailed Folio
2. Hover over the tools icon in the top right of the folio and select Post RM & Tax.
3. Select OK on the pop-up to confirm.
4. The night’s charge posts (room + tax) are based on the reservation. If the reservation is tax-exempt, tax is omitted.
The system posts the room and tax charges for the current night using the reservation rate.
- If the reservation is tax-exempt, tax will not be applied.
- The post applies only to the current night, not multiple nights or past dates.
Once the nightly charge is posted, the Post Room & Tax option cannot be used again on the same day. It only posts the current night’s charge — you cannot post multiple nights in advance. If the nightly charge is voided, you will be able to use the option again to repost it.
Post Room & Tax as the Nightly Charge (Manual Posting)
This section covers using the Post RM & Tax tool to post the nightly room and tax charges manually based on the reservation setup.
Post Room & Tax as a General Charge (Manual Posting)
This section explains how to manually post room and tax as a custom charge, not tied to the nightly charge process.
1. Click View to open the Detailed Folio
2. Scroll to the Detail Posting section at the bottom of the folio.
3. Select the Room Charge (RC) code from the posting list.
4. Enter the amount to be posted.
5. Click Save to apply the charge.
If the guest is tax-exempt, only the room portion will post.
This post will not include fixed fees, add-ons, or flat taxes from the reservation.
This option should be used only when you need to post a custom charge, correction, or non-nightly transaction. It does not count as the official nightly charge and will not affect the nightly posting audit.
Still need help with this topic?
Ask Yourself:
- Did I open the correct guest folio (in-house)?
- Am I posting for the correct date (only one night)?
- Is the reservation tax-exempt?
- Did I use the correct Room Charge (RC) code?
Support May Ask You:
- Which folio was used and for which night?
- Did you click Post RM & Tax via the tools icon, or post manually?
- What amount did you enter?
- Did you receive any error message? If yes, what was it?
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