PrePrint Departing Folios (Cloud)
Preprinting departing folios helps streamline the check-out process by allowing staff to prepare and verify guest bills in advance. It’s a simple but effective way to improve operational efficiency, reduce front desk delays, and enhance guest satisfaction during departure.
Path: Front Office > Cashiering > Guest Account
When preprinting folios, the document will display the current balance — typically without any payments that haven’t yet been posted, even if an authorization exists on the account.
If a reservation’s Confirmation Delivery method is set to Email, the folio will be automatically emailed rather than printed when preprinting departing folios. This ensures guests who prefer digital communication receive their folios electronically.
Instructions
1. From the Toolbox on the right, select Preprint Departing Folios.
2. Choose one of the following options:
- All: Prints all folios scheduled for check-out today, including both individual guests and group members.
- Individuals: Prints only individual guest folios (excludes group members).
- Groups Only: Prints only group members’ folios.
3. Click Print to generate the folios.
Once the preprint process is complete, a confirmation pop-up will appear with one of the following messages:
- Departing folios set to be emailed have been sent: Reservations with Email selected in the Confirmation Delivery field are automatically emailed instead of printed.
- Departing folios set to be printed have been sent to browser print job: Reservations set as Fax, Mail Guest, or Walk-In in the Confirmation Delivery field are sent to the print queue.
- There is no departing folio set to be printed: No folios are available for printing — this occurs when all departing guests are set to receive their folios by email.
- No Departing Folios Found: There are no scheduled departures for the selected date, or all departing reservations are configured for email delivery only.
Still Need Help With This Topic?
Ask Yourself:
- Did I verify that all departing guests for today were included in the preprint list?
- Did I confirm that all guest charges and payments were posted before printing or emailing the folios?
- Did I check that folios configured for email delivery were sent successfully?
Support May Ask You:
- Were all departing folios generated for today’s date?
- Are any folios missing from the preprint list?
- Did any folios fail to print or email as expected?
- Were there any discrepancies or missing transactions identified after preprinting?
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