Record a Regret (Cloud) 🎥

Record a Regret (Cloud) 🎥

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A regret is a reason provided by a potential customer before deciding not to book a reservation at your property. Recording regrets can help tailor services, marketing efforts, and overall guest experience to better meet customer expectations and improve the property's competitiveness in the hospitality industry.
Path: Front Office > Reservations > Regrets.

1. The date auto-populates to the current date and cannot be modified. 
2. Choose the Regret Reason from the drop-down menu.
3. Select Add Regret to Save.




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