Record Potential Guest Regret (Cloud) 🎥

Record Potential Guest Regret (Cloud) 🎥

🎥 Watch Video

When a potential guest decides not to complete a booking, that decision is called a “regret.” Recording regrets (for example: price too high, date unavailable, changed plans) gives your team insight into common objections and helps improve guest experience and conversion. In Visual Matrix Cloud, staff in Front Office or Reservations can log regrets easily via the Reservations → Regrets path. This article shows how.
Path: Front Office > Reservations > Regrets

Instructions

1. The Date field is automatically set to today’s date and cannot be changed.



2. Select a reason for the regret from the drop-down menu (examples: rate too high, room unavailable, changed plans).
Notes
The list of regret reasons is defined in the Front Office → Supervisor section. Learn more...


3. Select Add Regret to Save.


Still Need Help With This Topic?

Ask Yourself:
- Did I select the correct regret reason from the drop-down?
- If the reason I need isn’t listed, has it been set up in Front Office → Supervisor?
- Am I logging the regret on the correct date (today’s date auto-populates)?
- Do I understand why capturing this regret is useful for reporting and marketing?

Support May Ask You:
- Which regret reason did you select?
- Was the regret reason missing from the drop-down list?
- Have you checked whether the regret list in Front Office → Supervisor is properly configured?
- What guest or reservation inquiry was this regret associated with?

    • Related Articles

    • View Regrets Loss of Business Report (Cloud) 🎥

      ? Watch Video Loss of business refers to revenue opportunities the property expected to receive but ultimately did not realize. In Visual Matrix, loss of business is tracked through two types of events: early check-outs, when a guest departs before ...

    • Create Regrets Loss of Business Entry (Cloud) 🎥

      ? Watch Video Loss of business refers to revenue the property expected to receive but ultimately did not realize. In Visual Matrix, one type of loss of business is a regret—a booking inquiry that does not convert into a confirmed reservation. ...

    • Set Marketing Fields for an Individual Reservation (Cloud)

      Every reservation in VM Cloud includes three marketing fields—Market Segment, Referral Method, and Reason for Stay. These fields help categorize reservations for tracking and reporting. You can always review or update them directly in the reservation ...

    • View "Other" Reason for Stay field Report (Cloud) 🎥

      ? Watch Video Reservations often use predefined “Reason for Stay” codes (e.g. Business, Leisure, Conference). However, when none fit, staff or guests can select Other and enter a custom stay reason. The “Other Reason for Stay Field” report collects ...

    • Report a Lost and Found Item(s) (Cloud) 🎥

      ? Watch Video Reporting lost and found items helps ensure guest belongings are documented, tracked, and returned appropriately. Proper reporting improves guest satisfaction, supports liability records, and helps housekeeping and front desk teams ...