Record a Potential Guest Regret (Cloud) 🎥
When a potential guest decides not to complete a booking, that decision is called a “regret.” Recording regrets (for example: price too high, date unavailable, changed plans) gives your team insight into common objections and helps improve guest experience and conversion. In Visual Matrix Cloud, staff in Front Office or Reservations can log regrets easily via the Reservations → Regrets path. This article shows how.
Path: Front Office > Reservations > Regrets
Instructions
1. The Date field is automatically set to today’s date and cannot be changed.
2. Select a reason for the regret from the drop-down menu (examples: rate too high, room unavailable, changed plans).
The list of regret reasons is defined in the Front Office → Supervisor section. Learn more...
3. Select Add Regret to Save.
Still Need Help With This Topic?
Ask Yourself:
- Did I select the correct regret reason from the drop-down?
- If the reason I need isn’t listed, has it been set up in Front Office → Supervisor?
- Am I logging the regret on the correct date (today’s date auto-populates)?
- Do I understand why capturing this regret is useful for reporting and marketing?
Support May Ask You:
- Which regret reason did you select?
- Was the regret reason missing from the drop-down list?
- Have you checked whether the regret list in Front Office → Supervisor is properly configured?
- What guest or reservation inquiry was this regret associated with?
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