Record a "No Service" Request on an Assigned Cleaning Task (MOP)

Record a "No Service" Request on an Assigned Cleaning Task (MOP)


The No Service option is used when a guest requests that housekeeping services not be performed for their room. Recording a No Service request in MOP helps:
  1. Document the guest request
  2. Update the room cleaning status
  3. Inform supervisors and other departments
  4. Maintain accurate housekeeping records
Employees can also include notes or images related to the request when needed.


Path: My Tasks

Record a No Service Request

1. Open the Task - Click the eye icon on the left side of the assigned task to open the task details.


2. Add Notes and/or Images (Optional) - Add any notes or images related to the No Service request. Examples may include:
  1. Guest requested no housekeeping today
  2. Do Not Disturb sign present
  3. Guest requested service later
  4. Supervisor instructions or updates
To upload an image:
  1. Click the "+" icon
  2. Select an image from your computer or phone


3. Select “No Service” - Click No Service to update the task status. Once selected:
  1. The task status updates accordingly
  2. The request is documented in the system
  3. Supervisors and staff can review the update if needed

Why Recording No Service Requests Matters

Properly documenting No Service requests helps properties:
  1. Respect guest preferences
  2. Avoid unnecessary room entry
  3. Improve communication between departments
  4. Maintain accurate housekeeping tracking and reporting
Notes
  1. Notes can help explain the reason for the status update
  2. Images may be uploaded when additional documentation is needed
  3. Recording the request ensures proper operational tracking
  4. Supervisors may review No Service statuses during room audits or reporting

Still Need Help With This Topic?

Ask Yourself
  1. Did I open the correct room task?
  2. Did I add any necessary notes or images?
  3. Did I click No Service successfully?
Support May Ask You
  1. What is your Site ID?
  2. What room/task are you updating?
  3. Did the status update correctly?
  4. Can you provide a screenshot of the task?


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