Refreshing Your Chrome Browser for Optimal VM Cloud Performance

Refreshing Your Chrome Browser for Optimal VM Cloud Performance


If you notice unusual behavior in VM Cloud, such as abnormal graphics or functionality, the first step is to refresh your browser.

Do a Hard Refresh

A hard refresh offers a quick and easy way to clear the browser's cache for a specific page, forcing it to load the latest and greatest version of it. A hard refresh of the page would be the first option to try before entirely clearing your browser cache.
There are three ways to do a Hard Refresh:
- Hold down Ctrl (Control) + Shift and click R
- Hold down Ctrl (Control) and click the Reload button on the browser
- Hold down Ctrl (Control) and click F5

Empty Cookies and Caches

- Click on the three dots at the far right and click on History > History > Clear Browsing Data (on the left side panel).
- Choose Advanced and keep the boxes by default. Normally Password and other sign-in data will be the only unchecked box.
- Make sure the Time Range is set to All Time.
- Click on Clear Data.
- Make sure you close and reopen your browser.



Check Chrome Update

Visual Matrix Cloud operates within a web browser, such as Google Chrome or Edge. Any browser based on Chromium (Chrome) should work for VM Cloud, provided it is up to date. Browsers need to be kept up to date so VM Cloud can function properly.

If you see the icon Update at the far right of the URL bar, your browser needs to be updated.
Click on Update and restart your Chrome browser (close every tab and reopen Chrome).



Manual Check
Click on the three dots at the far right and click on Help > About Google Chrome.



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Notes
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