Refund a Transfer Advance Deposit (7T)
Never Void a 7T. Voiding a 7T will offset the daily guest ledger balance.
If there was an issue with the posting of the Advance Deposit, and the guest has already completed check-in, the only way to rectify it is by offsetting the deposit with a corresponding debit entry.
Path: Front Office > Cashiering > In House Guests > Open Folio
1. Confirm the advance deposit from the folio.
2. Click "View Res" to go to the reservation and confirm the advance deposit method of payment.
3. In the reservation, select the "Deposit Details" on the right.
4. Confirm the Advance Deposit method of payment.
5. Close and go back to the folio.
6. Process a refund using the same method of payment that was initially used for the deposit. See below for the matching codes.
Matching codes:
| Advance Deposit posted | Refund to post to balance the 7T |
| 7C - Advance Deposit Cash | CR - Refund Cash |
| 7H - Advance Deposit Check | RH - Refund Check |
| 7A - Advance Deposit Amex | AA - Refund Amex |
| 7G - Advance Deposit Diners | AD - Refund Diners |
| 7I - Advance Deposit Discover | AI - Refund Discover |
| 7V - Advance Deposit Visa/Mastercard | AV - Refund Visa/Mastercard |
| 7P - Advance Deposit PrePaid | MS - Misc Charge |
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