Refund a Transfer Advance Deposit (7T)
Never Void a 7T. Voiding a 7T will offset the daily guest ledger balance.
If there was an issue with the posting of the Advance Deposit, and the guest has already completed check-in, the only way to rectify it is by offsetting the deposit with a corresponding debit entry.
Path: Front Office > Cashiering > In House Guests > Open Folio
1. Confirm the advance deposit from the folio.
2. Click "View Res" to go to the reservation and confirm the advance deposit method of payment.
3. In the reservation, select the "Deposit Details" on the right.
4. Confirm the Advance Deposit method of payment.
5. Close and go back to the folio.
6. Process a refund using the same method of payment that was initially used for the deposit. See below for the matching codes.
Matching codes:
Advance Deposit posted | Refund to post to balance the 7T |
7C - Advance Deposit Cash | CR - Refund Cash |
7H - Advance Deposit Check | RH - Refund Check |
7A - Advance Deposit Amex | AA - Refund Amex |
7G - Advance Deposit Diners | AD - Refund Diners |
7I - Advance Deposit Discover | AI - Refund Discover |
7V - Advance Deposit Visa/Mastercard | AV - Refund Visa/Mastercard |
7P - Advance Deposit PrePaid | MS - Misc Charge
|
Related Article(s)
Related Articles
Refund Canceled Reservation Adv Deposit Forfeit
The process will depend on whether the reservation arrival date has already passed or not. If the arrival date has not passed If the arrival date has not yet passed, even if it's the current date, you can take the following steps: - Reinstate the ...
Setup Advance Deposit Forfeit Amount for Online Cancellations (Cloud)
This configuration specifically affects online cancellations. It instructs Visual Matrix on how to handle cancellations for reservations with an already posted deposit, determining the amount to forfeit (amount kept) and the amount to refund to the ...
Refund Guest Adv Deposit (Cloud) 🎥
? Watch Video Path: Front Office > Reservations > Search for and open the reservation required. A refund of an advance deposit is only possible before the check-in process. Once check-in is completed, the advance deposit is transferred to the folio ...
Cancel Individual Reservation with Adv Deposit (Cloud) 🎥
? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Select Cancel in the Toolbox on the right. 2. By default, the whole amount will be entered as to be refunded. 3. Enter the amount to be forfeited (kept). The amount ...
Refund a Group Adv Deposit (Cloud) 🎥
? Watch Video Path: Front Office > Group > Search Search for and open the group required. 1. Select Deposit Details to populate the post deposit details window. 2. Highlight the Deposit that needs to be refunded. 3. Click Refund Deposit to begin the ...