Refund an Advance Deposit on an Individual Reservation (Desktop) 🎥

🎥 Watch Video

Path: Front Office > Reservations > Search for and open the reservation required. 

1. Select Deposit Details to navigate to the post deposit details window.

2. Highlight the deposit that needs to be refunded.

3. Select the Refund Deposit button to begin a refund.

4. Enter the amount and method of payment to preform the refund to.

5. Click Post to finalize the Refund.

• Related Articles

• Void an Advance Deposit on an Individual Reservation (Desktop) 🎥

  ? Watch Video Path: Front Office > Reservations > Search for and open the reservation to update. 1. Select Deposit Details to populate the post deposit details window. 2. Highlight the deposit that needs to be voided. 3. Click the Void Deposit ...

• Post an Adv Deposit (Desktop) 🎥

  ? Watch Video Path: Front Office > Reservations > Search 1. Select Advance Deposit to populate the advance deposit window. 2. Enter the deposit method of payment, amount, and check reference number. 3. Click Post. If the deposit is posted before the ...

• Cancel an Individual Reservation with an Advance Deposit (Desktop) 🎥

  ? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Click on Cancel Res on the left side of the reservation. 2. Click Yes to confirm the cancellation. 3. By default, the whole amount will be entered as to be ...

• Refund an Advance Deposit on a Group Account (Desktop) 🎥

  ? Watch Video Path: Front Office > Group > Search Search for and open the group required. 1. Select Deposit Details to navigate to the post deposit details window. 2. Highlight the deposit that needs to be refunded. 3. Select the Refund Deposit ...

• Advance Deposits Report (Desktop) 🎥

  ? Watch Video The Advance Deposits report allows you to see every reservations that have an advance deposit on file. Path: Front Office > Supervisor > Reports > Advance/Delinquent Deposits. Generate report 1. Choose "Advance Deposits" from the ...