Reinstate a Checked Out Guest Folio (Cloud) 🎥

Reinstate a Checked Out Guest Folio (Cloud) 🎥

🎥 Watch Video
A Room/Folio can only be reinstated if it was checked out on the current day and if no one else has checked into the same room number. Additionally, if a guest was checked out early and then reinstated, the departure date would have been changed to the current date and will not be re-updated automatically. The departure date will have to be manually updated if necessary.
Path: Front Office > Cashiering > Guest Account

Reinstate from the folio preview screen 

1. Type in the room number in the Room # box and select A in the folio drop-down. This will populate the guests who just checked out of the room. 
2. Select Reinstate in the top right corner of the folio preview. 
3. The guest will now be in-house and the status will change from OUT to IN.



Reinstate from within the folio

1. Type in the room number in the Room # box and select A in the folio drop-down. This will populate the guests who just checked out of the room. 
2. Select View to open the folio. 
3. Hover over the tools icon in the top right.
4. Select Reinstate
5. The guest will now be in-house and the status will change from OUT to IN.



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What is the issue? (in detail if you can) 
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