Reinstate a Checked Out Guest Folio (Cloud) 🎥
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Occasionally you may need to reinstate a guest folio that was recently checked-out — for example, if a guest returns to the room on the same day. This process is only available if the folio was checked out today and the room has not been re-assigned to another guest. Note that if the departure date was automatically updated to today, you will need to manually correct it after reinstating.
Path: Front Office > Cashiering > Guest Account
Reinstate from the Folio Preview
1. In the Room # field, enter the guest’s room number. Select A from the folio drop-down menu to display the main folio.
2. Click Reinstate in the upper-right corner of the folio preview.
3. The folio status will change from OUT to IN, and the guest will be listed again as In House.
Reinstate from the Detailed Folio
1. In the Room # field, enter the guest’s room number. Select A from the folio drop-down list.
2. Click View to open the Detailed Folio.
3. Hover over the Tools icon in the top-right corner and select Reinstate from the dropdown menu.
4. The folio status will change from OUT to IN, and the guest will return to In House status.
- A folio can only be reinstated on the same day it was checked out.
- If the Reinstate option is unavailable, verify that the room has not been re-assigned or the checkout date is not from a previous day.
- If the guest was checked out early, the departure date will have changed to today. You’ll need to manually adjust it if the guest’s stay continues.
Still need help with this topic?
Ask Yourself:
- Was the folio checked out today?
- Has another guest been assigned to the same room number since check-out?
- Have I verified the folio letter (A) and room number?
Support May Ask You:
- Which room number and folio letter are you trying to reinstate?
- Was there a room reassignment or transfer since check-out?
- What error message appeared (if any) when you selected Reinstate?
- Is the departure date correct or does it need manual adjustment?
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