Reinstate a Checked Out Guest Folio (Cloud) 🎥

Reinstate a Checked Out Guest Folio (Cloud) 🎥

🎥 Watch Video
A Room/Folio can only be reinstated if it was checked out on the current day and if no one else has checked into the same room number. Additionally, if a guest was checked out early and then reinstated, the departure date would have been changed to the current date and will not be re-updated automatically. The departure date will have to be manually updated if necessary.
Path: Front Office > Cashiering > Guest Account

Reinstate from the folio preview screen 

1. Type in the room number in the Room # box and select A in the folio drop-down. This will populate the guests who just checked out of the room. 
2. Select Reinstate in the top right corner of the folio preview. 
3. The guest will now be in-house and the status will change from OUT to IN.



Reinstate from within the folio

1. Type in the room number in the Room # box and select A in the folio drop-down. This will populate the guests who just checked out of the room. 
2. Select View to open the folio. 
3. Hover over the tools icon in the top right.
4. Select Reinstate
5. The guest will now be in-house and the status will change from OUT to IN.



    • Related Articles

    • Checked out with Balance Folios (Cloud)

      What is a Checked Out with Balance Folio? This is when a folio has been checked out but still has a balance on it. Visual Matrix will alert you when you attempt to: - check out a folio if the balance is not at 0 - closeout of a checked-out folio ...

    • Check Out a Guest Folio (Cloud) 🎥

      ? Watch Video Checking out a guest in a hotel is the process of finalizing their stay and settling their account. It includes actions such as collecting payments, reviewing the folio, providing a detailed receipt, and ensuring a smooth departure. ...

    • Print or Email a Guest Folio (Cloud) 🎥

      ? Watch Video Path: Front Office > Cashiering > Guest Account > Open a folio. 1. Click Print Folio from the toolbox on the right. 2. Check the print and/or the email box. If you manually enter an email, it will not be saved once the email is sent. ...

    • Update a Guest Name on a Checked Out Reservation (Cloud)

      Once a reservation has been checked out, only a limited number of editable items remain, and unfortunately, the guest name is not included in this list. Regrettably, there is only one method available to modify the guest name under these ...

    • Retrieve an Old Guest Folio (Cloud) 🎥

      ? Watch Video Path: Front Office > Cashiering > Guest Account 1. Select Retrieve Old Folio from the Toolbox Menu in the top right. 2. Use the available options to narrow down your search: by city ledger, confirmation number, credit card number (last ...