Reinstate a Checked Out Individual Folio (Desktop) 🎥
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Path: Front Office > Cashiering > Guest Account
1. Type in the room number in the Room # box and select A in the folio drop-down. This will populate the guest who just checked out of the room.
2. Select Reinstate on the folio preview screen.
3. The guest will now be in-house and the status will change from OUT to IN
A Room/Folio can only be reinstated as long as it was check out on the current day and if no one else has checked into the same room number.
Also, if a guest was checked out early and then reinstated, the departure would have been changed to the current date and will not be re-updated automatically. The departure date will have to be updated.
Require assistance with that article?
What is the confirmation number?
What is the status of the reservation? checked in? canceled? pending arrival?
What is the issue? (in detail if you can)
Are you getting an error? If so, what is the error?
Providing responses to the following questions in your ticket could expedite your resolution.