Reinstate a Checked Out Individual Folio (Desktop) 🎥

Reinstate a Checked Out Individual Folio (Desktop) 🎥

🎥 Watch Video
Path: Front Office > Cashiering > Guest Account

1. Type in the room number in the Room # box and select A in the folio drop-down. This will populate the guest who just checked out of the room. 
2. Select Reinstate on the folio preview screen.
3. The guest will now be in-house and the status will change from OUT to IN


A Room/Folio can only be reinstated as long as it was check out on the current day and if no one else has checked into the same room number. 
Also, if a guest was checked out early and then reinstated, the departure would have been changed to the current date and will not be re-updated automatically. The departure date will have to be updated.


    • Related Articles

    • Checked out with Balance Folios (Desktop)

      What is a Checked Out with Balance Folio? This is when a folio has been checked out but still has a balance on it. Visual Matrix will alert you when you attempt to: - check out a folio if the balance is not at 0 - closeout of a checked-out folio ...

    • Check Out a Group Master Folio (Desktop) 🎥

      ? Watch Video Path: Front Office > Cashiering > Group Account 1. Select In House Guests. 2. Locate and double-click on the group to populate it to the folio preview screen. 3. Select View to open the folio. 4. Select Check Out on the left side of ...

    • Retrieve an Old Individual Folio (Desktop)

      Path: Front Office > Cashiering > Guest Account 1. Select Retrieve Old Folio from the left side. 2. Use the available options to narrow down your search: by city ledger, confirmation number, credit card number (last 4), guest last name, room number ...

    • Check Out an Individual Folio (Desktop) 🎥

      ? Watch Video Path: Front Office > Cashiering > Guest Account > In-House Guests If the guest has more than one folio (incidentals), each folio needs to be at 0 before Folio A is checked out. If every folio is balanced, checking out Folio A will ...

    • Access a Folio before Check-In (Desktop)

      Being part of the guest ledger, a folio is accessible only once a reservation is checked-in. To access a folio before check-in, the "Post Bedore C/I" option has to be activated. Activating this feature can have consequences on the guest ledger ...