Reset User Password (2.0)

Reset User Password (2.0)


Resetting a password can be accomplished through two methods: either by receiving a code sent to a phone number or by inserting a temporary password in the user's account, which will initiate a password reset during the next login attempt.

Password reset using temporary password

1. Request that your management add a temporary password to your profile. This password will remain active only until it is used for login.



2. From the login page, enter your username and the temporary password given by your manager.
3. Click "Sign In".



You have been redirected to the password reset page.
4. Enter the temporary password again.



5. Enter a new password... and confirm it.


Your password must adhere to specific requirements, which are as follows:
- It should have a length ranging from 9 to 64 characters.
- It must consist of characters from a minimum of three out of four character classes, which include uppercase letters, lowercase letters, numbers, and symbols.
To make sure your password is secure enough, you can use a password generator.

6. Click "Continue".



7. Your password is now reset.

Password reset using text confirmation code

[Section in Progress]

    • Related Articles

    • Change/Update a User Password (1.0)

      Access: Site Administrator. Only the Site Administrator has access to this section. If there is no Site Administrator at the hotel, only Visual Matrix can change or re-establish a Site Administrator's password. Path: Staff List 1. Click on Staff List ...
    • Create a New User (2.0)

      If you are integrated with Visual Matrix PMS, please be aware that any new users will be automatically imported into MOP during the next import process. You will then only need to finalize their profiles from this point. Path: Administration > ...
    • Import User(s) from VMPMS to VMMOP (2.0)

      As a component of the integration between VMPMS and VMMOP, the "Add Tasks" function will automatically import new users from the PMS to VMMOP. The protocol for generating the MOP username, which is based on the user's first and last name, will be ...
    • Deactivate a User (2.0)

      An existing user cannot be deleted, but it can be deactivated. Path: Administration > Identity Management > Users 1. Click on the icon featuring a wheel on the left-hand side next to the user to deactivate. 2. Click on "Edit". 3. Stay on the "User ...
    • Edit a User Profile (2.0)

      Path: Administration > Identity Management > Users 1. Click on the icon featuring a wheel on the left-hand side next to the user to deactivate. 2. Click on "Edit". 3. Make the necessary changes in "User Information" and/or "Roles" section. 4. Click ...