Path: Front Office > Supervisor > System Maint > Central Res BW 2/Best Western 2 Way

1. Enter the CRS number found in Member Web for the missing reservation, included the -01, -02, ...

2. Click Refresh.

3. If the reservation is already in Visual Matrix, it will prompt in the field below.

4. If the reservation is not in Visual Matrix, it will ask to confirm to search for a duplicate, click Yes.

Click Refresh again after couple seconds.