Search Group Reservations (Cloud) šŸŽ„

Search Group Reservations (Cloud) šŸŽ„

šŸŽ„ Watch Video
You can search for a group reservation using one criterion at a timeā€”Group Name, Group ID / Phone Number (either value), Event Name, Checked-In Groups, or Emailā€”and narrow results with a date range. The steps below show how to pick a single criterion, run the search, and open the matching group.
Path: Front Office > Groups > Search

Instructions

1. Select a single Search field (Group Name, Group ID / Phone Number, Event Name, Checked-In Groups, or Email) and set the From / To dates.



There are five distinct filtering options available: Group Name, Group ID/Phone Number, Event Name, Checked-In Status, and Email.



2. Enter the value for the chosen field (for Group ID / Phone Number, enter either the confirmation number or the phone number).



3. By default, the system limits the search to the current day. Use the From / To date fields to expand the search to any date range (e.g., past, future, or spanning multiple days).



4. Click Search.


Notes
The matching group reservations will appear at the bottom of the window. Each result is clickableā€”select a group from the list to open its reservation details.

5. If desired, use the Print button to print the list of matching group reservations.


Still Need Help With This Topic?

Ask Yourself:
- Did I select one search criterion?
- Is my date range wide enough?
- Did I enter the value exactly as stored (full phone with area code, correct email, etc.)?
- Am I searching for a group (not an individual reservation)?

Support May Ask You:
- Which single criterion did you use (Name, ID/Phone, Event, Checked-In, Email)?
- What date range did you set?
- What exact value did you enter? Any error messages?
- Did you try alternate search values (e.g., email instead of phone)?

Create a New Group Block (Cloud) šŸŽ„
Tips and Tricks with Groups in Visual Matrix
Add an Existing Reservation to a Group Block (Cloud)
Extend a Reservation Within a Group Block (Cloud)
Tips and Tricks with Groups in Visual Matrix

    • Related Articles

    • Find Group Reservation by Phone Number (Cloud)

      When managing group blocks or tracking group contacts, using the groupā€™s phone number as a search key can save time and help you quickly find the correct group reservationā€”even if you donā€™t remember the group name or confirmation number. In this ...

    • Add or Remove Group Event (Cloud) šŸŽ„

      ? Watch Video Use the Group Event feature to schedule activities (meetings, receptions, check-in events, etc.) tied to a group block, and have them appear on the Dashboard Events Calendar for visibility across staff. You can add new events or remove ...

    • Search Individual Guest Reservations (Cloud) šŸŽ„

      ? Watch Video Locating a guest reservation in VM Cloud is easy thanks to our flexible search tool. Whether you know the confirmation number, guest name, email, or other details, you can filter using multiple search options and date ranges to find ...

    • Add Activity to Group Reservation (Cloud)

      In Visual Matrix, Activities represent hotel services that can be scheduled, tracked, and charged ā€” such as golf rounds, bike rentals, pool access, or shuttle transfers. Once Activities are configured in the system, you can attach them to a Group ...

    • Mark PBX Messages as ā€œReadā€ in Reservation Screen (Cloud) šŸŽ„

      This feature requires an active PBX interface. ? Watch Video When your property uses an active PBX interface, message alerts are sent directly to a guestā€™s room phone. Marking these messages as read from the reservation keeps records accurate, ...