Search a Guest Reservation (Desktop) 🎥
1. Search Option is set to the Reservation Status by default. Select the drop-down to access on of the 16 search options: Guest Last Name, Guest ID/Phone #, Group Name, Company Name, Room Type, CRS/3rd Party Conf #, VM Confirmation Number, Room Checked IN, Room Blocked, Travel Agent, Credit Card Number, City Ledger, Discount Code, Reservation Status, Multi Reservations and Email.
2. The To and From Date range defaults on the current date. Select the calendar to modify the data range.
3. Search field allows you to narrow down your search further based on the Search Option selected.
4. Click on Search once search parameters are selected.
5. Click Print if you wish to print your results.
Related Articles
Cancel an Individual Reservation with an Advance Deposit (Desktop) 🎥
? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Click on Cancel Res on the left side of the reservation. 2. Click Yes to confirm the cancellation. 3. By default, the whole amount will be entered as to be ...Check In an Individual Reservation with Cash (Desktop) 🎥
? Watch Video Path: Front Office > Reservations > Search and Open the Reservation Before starting the check-in, make sure a room number is assigned and the room is clean. 1. Choose Check-In from the options on the left. 2. Any prepaid deposit will ...Make a Walk-In Reservation through Availability (Desktop) 🎥
? Watch Video Path: Front Office > Reservations > Availability 1. Select the room type and dates required. 2. Select the box showing the rate and date that are to be reserved OR click and drag across each night that is to be included. 3. Populate ...Use a phone number to search for an Individual Reservation (Desktop)
You can only do a search by Phone number to find an Individual Reservation. Path: Front Office > Reservation > Search. 1- The dropdown will give you 16 options to search for a reservation, including a phone number. 2- The default date range will be ...Undo an Individual Checked-In Guest (Desktop)
? Watch Video Path: Front Office > Reservations > Search Open the guest reservation and click on Undo Check-In on the left side. You cannot undo a check-in that has something posted on the folio. Even if everything posted has been voided, the ...