See the list of authorizations (Desktop) (PMS)

See the list of authorizations (Desktop) (PMS)


There is not a list of every authorization in the system, however, you can view the detail of any card on a reservation to see the authorization(s) on that card.

- Open the reservation, click on the Method of Payment drop down and choose credit card again;
- Click on View: This window will display all the credit cards that were entered, tapped, swiped, or chipped for that reservation;
If a credit card number shows twice, it means that it has been entered in two different ways;
For example, the number may have come with the reservation, but when the real credit card went through the pin pad, Visual Matrix will consider it as another credit card number.
- Click on View: to unhide the full token number;
- Click on Detail: to see the detail of all the operations made on that credit card: authorizations, charges, refunds, credits, ...

From every window, click OK to close. 



    • Related Articles

    • FAQ - Credit Cards (PMS)

      Authorization & Processing How do we process a payment using JCB in Visual Matrix? To process a JCB payment, you can create or activate the necessary payment accounting code in the system by navigating to Management > Accounting > Accounting Codes. ...
    • See the list of authorizations (PMS)

      There is not a list of every authorization in the system, however, you can view the detail of any card on a reservation to see the authorization(s) on that card. - Open the reservation and go to the Payment Info; - Click on the pencil to open the ...
    • Credit Card Authorization vs Capture vs Batch Settlement (PMS)

      When processing payments in a hotel setting, it's important to understand the steps involved in handling guest credit cards, from securing an authorization to finalizing the transaction through settlement. These steps—authorization, capture, and ...
    • Guest Credit Card swiped over the OTA Virtual Credit Card (PMS)

      It happens! But don't panic, the original credit card you need to use is still on file! This can occasionally happen during the check-in process. Instead of doing the check-in with the virtual credit card and going onto Folio B to save the guest's ...
    • Enter Credit Card Voice Auth (Desktop) (PMS)

      On VM Desktop PMS, you cannot enter a Voice Auth if your interface is not offline or if the credit card is not declined first. If you had to get voice authorization because your interface was offline or because of an outage and now you need to enter ...