Send a message alert to a guest with the PBX (Desktop) 🎥

Send a message alert to a guest with the PBX (Desktop) 🎥

🎥 Watch Video
This feature requires an active PBX interface.
Path: Front Office > PBX > Guest, Group, Arrivals, or Departures

1. Search and locate your guest in the system.
2. Click New Messages and enter the message.
The other tabs - Group, Arrival, and Departure - are only for guest search. Search a guest who is part of a group or search by arrival or departure dates. Once you choose the guest, it will go back to the first tab Guest.


3. Click Ok. The message will appear in the window as a pending message.


4. Click Read Messages to view read messages.
5. Click Pending Messages to view any pending messages.
6. Click Remove at the end of the line in the Mark As Read field to mark the message as Read.
​



    • Related Articles

    • Guest Texting Overview (Desktop)

      Guest Texting is a free feature in Visual Matrix that opens a new channel of communication allowing you and your guests to connect before, during and even after their stay. Guest texting is available in the Visual Matrix Desktop and Cloud version. ...

    • Setup Guest Texting Options (Desktop)

      The orignal setup of texts is explained step by step by the Visual Matrix Partner Experience team when activating the interface. Path: Management > Setup > Interfaces > Select the SMS Communication Interface 1. Allow Guest Text Requests: this will ...

    • Send a message with the Internal Messaging (Desktop)

      The Internal Messaging is meant for communication across departments toward specific persons or an entire department. It is not possible however to send a message to every department at once. 1. From the login page, open any Department. 2. Click on ...

    • Put a room on a DND Status from the PBX (Desktop) 🎥

      ? Watch Video This feature requires an active PBX interface. Path: Front Office > Reservations > PBX > Guest To search for a guest, enter their name in Guest Information or select their room number from the drop-down. Click DND OFF to set the guest ...

    • Internal Messaging (Desktop)

      The Internal Messaging is one of the 4 widgets you can find in the Info section of Visual Matrix. The messaging is meant for communication across departments toward specific persons or an entire department. It is not possible however to send a ...