Schedule Guest Wake-Up Call via PBX (Cloud)
This feature requires an active PBX interface. 🎥 Watch Video
When a guest requests a morning wake-up call, you can schedule it directly through the PBX interface in Visual Matrix Cloud. This feature helps ensure timely guest wake-ups, improves guest service, and integrates seamlessly with your property’s phone system.
Path: Front Office > PBX > Guest
Instructions
1. Search for the guest by name or select their room number.
Use the Group, Arrival, or Departure sub-sections only to search for guests. After selecting one, the system automatically returns to the Guest tab.
2. On the wake-up call tab, choose the day (typically today or tomorrow) and set the time for the call.
3. Click the plus (+) icon to add the wake-up call.
4. Confirm the details and click OK.
5. Repeat the process to set up a wake-up call for the next day.
Still Need Help With This Topic?
Ask Yourself:
- Did I locate the guest by name or room number?
- Did I select the correct date and time for the wake-up call?
- Is the scheduled call showing in the guest’s PBX tab?
Support May Ask You:
- Is the PBX interface enabled and communicating with Visual Matrix Cloud?
- Which room number and guest name did you schedule the call for?
- What time and date did you set the call?