Use Comments Fields in Reservation (Cloud)
VM Cloud provides three separate comment fields—Comments, HSK (Housekeeping) Instruction, and Internal Comments—each serving a unique purpose in your guest management workflow. Every field accepts up to 300 characters, so you can add concise but clear notes. Using the right field ensures your message reaches the intended team and appears in the correct reports.
Overview
Comments
For notes specific to this reservation or stay. These are internal and do not appear on confirmation letters, registration cards, or folios—but do show on the Arrivals report.
HSK (Housekeeping) Instruction
Internal notes for housekeeping, visible on Room Assignment sheets and the Housekeeping Arrivals report.
Internal Comments
Pulled from the guest profile (Sales & Marketing > Guest Profiler). Any updates must be made at the profile level, since changes entered directly in a reservation will not be saved. This field allows up to 300 characters in the reservation, but keep in mind the corresponding guest profile comment field is limited to 100 characters—only that portion will carry forward to all linked reservations.
Use the proper field to ensure your message reaches the intended team—don’t put housekeeping instructions in the general Comments field.
Still need help with this topic?
Ask Yourself:
- Do I know which comment field to use for my message (general note, housekeeping, guest profile)?
- Am I aware that only profile-level changes affect all reservations?
- Did I confirm where each note will appear (Folios, Arrivals, Room Assignments)?
Support May Ask You:
- Which field did you enter your note in?
- Where were you expecting the note to appear?
- Is the guest’s profile linked correctly if you intended a long-term note?
- Are housekeeping instructions not showing up on the Room Assignment sheets?