Comments Fields (Cloud)

Comments Fields (Cloud)

Visual Matrix has 3 types of comments in a Reservation that can each accept up to 300 characters: Comments, Hsk (Housekeeping) Comments, Internal Comments.

The comments section is exclusively intended for remarks related to this specific reservation or stay.
These comments will not be viewable by the client, whether on the Confirmation, the Registration Card, or the Folio. However, they will be displayed on the Arrivals report.

HSK (Housekeeping) Instruction
The internal comments are not accessible to the client and are designated for internal use.
They will be displayed on the Room Assignments sheet for the housekeeper, who will find the corresponding room number on their sheet. Additionally, these comments will be featured on the Housekeeping Arrivals report.

Internal Comments
Those comments come from the Guest Profile.
The feed of this section only goes from the guest profile to the reservation, not the other way around.
If you want to modify the comments and save them for a future reservation, you have to do it from the guest profile directly in Sales & Marketing > Guest Profiler > Guest Profiler.
The Guest Profile Comment field will accept up to 100 characters.

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