Comments Fields (Cloud)

Comments Fields (Cloud)

Visual Matrix has 3 types of comments in a Reservation that can each accept up to 300 characters: Comments, Hsk (Housekeeping) Comments, Internal Comments.

Comments
The comments section is exclusively intended for remarks related to this specific reservation or stay.
These comments will not be viewable by the client, whether on the Confirmation, the Registration Card, or the Folio. However, they will be displayed on the Arrivals report.

HSK (Housekeeping) Instruction
The internal comments are not accessible to the client and are designated for internal use.
They will be displayed on the Room Assignments sheet for the housekeeper, who will find the corresponding room number on their sheet. Additionally, these comments will be featured on the Housekeeping Arrivals report.

Internal Comments
Those comments come from the Guest Profile.
The feed of this section only goes from the guest profile to the reservation, not the other way around.
If you want to modify the comments and save them for a future reservation, you have to do it from the guest profile directly in Sales & Marketing > Guest Profiler > Guest Profiler.
The Guest Profile Comment field will accept up to 100 characters.




    • Related Articles

    • Setup Reservations' Required Fields (Cloud)

      When creating a new reservation, certain fields are marked with a red border, indicating that they are essential for saving the reservation. To determine which fields are required, please follow the provided instructions. Path: Management > Property ...

    • View Guests Text(s) Request(s) (Cloud)

      This feature goes with the Guest Texting feature. This section displays a comprehensive list of all text messages sent to and received from guests using the guest texting feature. It also provides information about the status of each text message. ...

    • In House Guests & Groups Report (Cloud) 🎥

      ? Watch Video The In-House Guests report summarizes all guests currently at the hotel. It includes three sections: a list of individual in-house guests, details about in-house groups, and if selected, folios of checked-out guests with outstanding ...

    • Local Reservation Marketing Fields (Cloud)

      Marketing fields in a reservation serve to categorize and track booking details, helping hotels analyze guest sources, preferences, and marketing effectiveness. Path: Sales & Marketing > Setup 1. In a reservation, the three marketing segments are in ...

    • Add Res - Every Field Explained (Cloud) 🎥

      ? Watch Video Reservations in Visual Matrix can be created through various methods, including BookRes, Availability Screen, Room Chart, Wait List, or the Add Res Screen. Regardless of the method initially used, the reservation will ultimately appear ...