Comments fields in an Individual Reservation (Desktop)

Comments fields in an Individual Reservation (Desktop)

Visual Matrix has 3 types of comments in a Reservation that can each accept up to 120 characters: Comments, Hsk (Housekeeping) Comments, Internal Comments.

Comments
The comments field is only for comments about this individual reservation/stay.
Those comments will not be visible by the client whether it is on the Confirmation, the Reg Card, or the Folio.

HSK (Housekeeping) Instruction
Those comments are internal and also not visible to the client.
They will be shown on the Room Assignments sheet for the housekeeper who will have the room number on her/his sheet.

Internal Comments
Those comments come from the Guest Profile.
The feed of this section only goes from the guest profile to the reservation, not the other way around.
If you want to modify the comments and save them for a future reservation, you have to do it from the guest profile directly in Sales & Marketing > Guest Profiler > Guest Profiler.
The Guest Profile Comment field will accept up to 100 characters.

    • Related Articles

    • Individual Reservation - Every Field Explained (Desktop) 🎥

      ? Watch Video There are multiple ways to create a reservation: BookRes, Availability Screen, Room Chart, Wait List or the Add Res Screen). Regardless of the method used to begin a booking, a reservation will always ending displaying in the Add Res ...

    • Merge Duplicates Guest Profiles (Desktop) 🎥

      ? Watch Video Duplicates are commonly created by entering a new name at the time of making a reservation versus searching to see if there is an existing profile to build the reservation for the guest. Although a profile cannot be deleted if it has ...

    • Add a "VIP" Status to a Guest Profile (Desktop)

      The Guest Profiler section in Sales and Marketing gives you the possibility to update a Guest Profile Type with a specific Status like VIP, Member, or Do Not Rent. To change the Guest Profile Type from a Reservation directly, the reservation needs to ...

    • Check In an Individual Reservation with Cash (Desktop) 🎥

      ? Watch Video Path: Front Office > Reservations > Search and Open the Reservation Before starting the check-in, make sure a room number is assigned and the room is clean. 1. Choose Check-In from the options on the left. 2. Any prepaid deposit will ...

    • Setup Reservations' Required Fields (Desktop)

      When you create a new reservation, some fields have a red border to mark them as required to save it. To choose which field are required, follow the instructions. Path: Management > Setup > Property > Parameters > Section "Required Field" (bottom ...