The group is not showing on BW Website or says there is no Availability (BW) (Desktop)

The group is not showing on BW Website or says there is no Availability (BW) (Desktop)


As a Best Western, you have the ability to create groups in Visual Matrix and let your clients pick up rooms as part of that group directly online.
Sometimes, you do not see the group online or states that there is no availability.

Is the Booking Channel set to Online?

In the Group reservation, make sure the Booking Channel is set to Online and not Local.



It takes some time to be fully processed on Best Western's side

As per Best Western, it can take sometimes up to 24hours to process a group to Member Web and get it available for online pick-up.
Sometimes, it is faster to just cancel the group and redo a new one with the correct Booking Channel.

When is the group for?

To show online, the group's arrival and departure date need to be within the next 365 days from the current date.

Is there an address entered for the group

This is a mandatory field and a missing address will block the sync of a group with Member Web.

Check the Availability for the Stay

At the bottom of the Group reservation, click on Allocations > Show Pickups.
Make sure it shows Remaining and not Dropped.



If it shows Dropped

If the Allocation Drop Type is Standard (Specific Date), make sure the date is after the current date.



Do you have availability for EVERY day of the group?

When you use the Group Online URL from Visual Matrix to check if it works, the link will automatically show you if rooms are available in the group for the whole stay.
Meaning, if people are taking rooms for separate nights, and if one night is now sold out, the default page will say that there is no availability, because there are no rooms available for every night, even if there are rooms available for separate nights.



Require assistance with that article?

- What is the group id? (there should be a 4 digit number in VM for every group) 
- What is the status of the group reservation? 
- Are you getting an error? If so, what is the error?
- What are we attempting to do exactly?
Providing responses to the following questions in your ticket could expedite your resolution.

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