Track the Status of Tasks/Duties (MOP 2.0)

Track the Status of Tasks/Duties (MOP 2.0)


MOP allows you to monitor task progress in real time. Whether you are reviewing housekeeping, maintenance, or front desk duties, the system provides consistent status information across multiple areas of the application. This article explains where you can view task status and what information is displayed at each stage of a task’s lifecycle.

Where to Track Task Status

You can monitor tasks from the following locations. All areas display the same task details:

All Tasks / Home Screen
Displays every task assigned across the property.

My Tasks
Displays tasks assigned to the logged-in user.
For Site Admin users, this view also includes maintenance tasks awaiting supervisor verification.

Task Search
Provides a searchable view of all tasks assigned to any user.

How to View Task Details

Open the Task - Click the right arrow located on the right side of the task line.

Review Task Information - The task detail screen displays different information depending on the stage of the task.













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Task Status Details by Stage
When the Task Is First Created (Not Started) the following information is visible:
  1. Room number or property area
  2. Duty / Task type
  3. Priority level
  4. Maintenance level (for maintenance tasks)
  5. Occupancy status (for in-house rooms)
  6. Pet indicator (if applicable)
  7. Verification level (Self or Supervisor)
  8. Date and time created
  9. Assigned user
  10. Current task status


When the Task Is Started
Once the assignee clicks Start, the following updates appear:
  1. Start date and time
  2. Updated status (In Progress)
  3. Supervisors can now see that the task is actively being worked on.


When the Task Is Finished
After the task is completed:
  1. Finish date and time
  2. Name of the user who completed it
Alert
MOP records the user who completes the task, even if they were not the originally assigned user.

When the Task Is Verified (If Required)
For tasks requiring supervisor verification:
  1. Verification date and time
  2. Name of the verifying user
  3. Status updated to Verified
Pause Function and Time Tracking
If a task is paused:
  1. The pause action does not appear in the status recap.
  2. Time spent while paused is not included in the total working time.
  3. Only active working time is calculated for reporting and performance metrics.
This ensures accurate time tracking and productivity reporting.

Still Need Help With This Topic?

Ask Yourself:
  1. Has the task been started?
  2. Does the task require supervisor verification?
  3. Is the user assigned to Self or Supervisor verification?
Support May Ask:
  1. Has the task been started or verified?
  2. Can you provide a screenshot of the task details?

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