Troubleshooting Emails Setup with Outlook (PMS)
Start by connecting to the computer where you’ll be troubleshooting emails. Determine whether you will be addressing issues with Outlook mail or Visual Matrix mail.
1. Try sending an email to yourself.
2. Check if there are items in user's the outbox.
3. If the email sat in the outbox without being sent, go to Accounting Settings (File > Account Settings).
4. Check that the user's email is set up in the "E-Mail" window:
- Highlight the email address and click Repair.
- Double-check with the user that all of the settings there are correct in the repair window (email address/password).
If this does not work, the user may be having network issues beyond our troubleshooting scope at Visual Matrix.
Require assistance with that article?
- One pc or all pcs are having this problem?
- Only one specific reservation or all reservations?
- All form types or only confirmation letters?
- Do you know if your email settings have been verified and save in your system?
- Do you get an error?
- When you test an email, does the sent email show in your Email Account’s Sent folder?
Providing responses to the following questions in your ticket could expedite your resolution.