Unable to Assign a Work Order in Room Rack (Cloud)

To successfully assign a work order in the Room Rack, you need to ensure that you have an active Maintenance person (engineer) created in the User Settings. Having an active engineer on the list of users is a prerequisite for creating and assigning work orders. Please make sure to verify and confirm the presence of an engineer user profile before proceeding with work order assignments.

Path: Management > User Settings.

Once on the page, make sure that you have at least one employee assigned to the Engineering department.

• Related Articles

• Set a Room Out-of-Order and Back in Order from Room Rack (Cloud)

  If you are a part of the front office and lack access to the maintenance department in Visual Matrix, you still have the capability to mark a room as out-of-order or return it to service directly from the Room Rack Summary. Path: Front Office > Room ...

• Create a Preventative Maintenance Work Order (Cloud) 🎥

  ? Watch Video Implementing a regular schedule for preventive maintenance is crucial for the hotel's upkeep. It ensures that tasks are assigned and completed efficiently, helping to maintain the facilities in excellent condition. Path: Maintenance > ...

• Complete a Work Order from Maintenance (Cloud) 🎥

  ? Watch Video Completing a work order involves executing and documenting the necessary tasks or repairs specified in the work order request, ensuring that the requested work has been carried out successfully, and noting any relevant details or ...

• Search a Work Order (Cloud) 🎥

  ? Watch Video You can easily search for a work order in Visual Matrix by using filters like date, room number, type, and status to find the specific work order you're looking for. Path: Maintenance > Work Orders > Search 1. Narrow down the search ...

• Create a New Work Order (Cloud) 🎥

  ? Watch Video Creating work orders is vital for efficient facility maintenance, enabling timely issue resolution, cost control, and regulatory compliance. Path: Maintenance > New Work Order 1. Use the drop-down window to select if the work order is ...