Update Room Condition from Room Rack (Cloud)
Keeping room conditions accurate in Visual Matrix Cloud helps the front desk and housekeeping teams stay aligned on which rooms are clean, dirty, or inspected. While Head Housekeepers typically update room conditions from the Housekeeping section, front desk users can also make updates directly from the Room Rack Summary when quick adjustments are needed.
Path: Front Office > Room Rack > Summary
Overview
The Room Rack Summary provides a quick snapshot of each room’s current condition, helping front-desk and housekeeping staff coordinate daily operations. The legend allows staff to quickly assess occupancy and condition without switching to the Housekeeping section.
Instructions
1. Select a Room: In the Room Rack Summary view, right-click on the room number you want to update.
2. Choose the New Condition: From the menu or dropdown, select the new condition.
- If the room is Dirty, choose Clean or Clean & Inspected.
- If the room is Clean or Inspected, you can mark it Dirty.
3. Save the Change: Click Update. The room’s condition updates immediately on the Room Rack.
Still Need Help With This Topic?
Ask Yourself:
- Did I select the correct room number in the Room Rack before updating the condition?
- Is the condition I’m selecting appropriate for the room’s status (for example, don’t mark “Clean” if the room is already occupied)?
Support May Ask You:
- Which view (Summary) were you using when you attempted to update?
- Which room number did you click, and what condition did you select?
- Did you receive any error or warning when clicking Update?
- Has the room’s status changed recently that might impact its condition update?