View All PMS Checked-In Rooms (SkyTouch/Choice Advantage) (MOP)

View All PMS Checked-In Rooms (SkyTouch/Choice Advantage) (MOP)

When using the SkyTouch or Choice Advantage PMS integrations, verify that the list of occupied rooms in MOP matches the list of checked-in rooms in the PMS before importing room assignments or housekeeping tasks. Reviewing the Room Reservation List helps ensure that room statuses are synchronized correctly between the PMS and MOP. This verification step can help identify discrepancies before room assignments are created and prevent housekeeping teams from working with inaccurate room information. Benefits of reviewing the Room Reservation List include:
  1. Confirming PMS synchronization is functioning correctly
  2. Verifying occupancy information before room assignments
  3. Identifying missing or incorrect room statuses
  4. Preventing assignment errors
  5. Improving housekeeping accuracy
Path: Dashboard > Add Tasks > Room Resv List

Why Review the Room Reservation List?

Before importing housekeeping assignments, MOP relies on room information received from the PMS. If room occupancy information does not match between the systems, it may result in:
  1. Missing room assignments
  2. Incorrect housekeeping tasks
  3. Rooms not appearing for assignment
  4. Room status discrepancies
Reviewing the Room Reservation List allows managers to verify synchronization before proceeding with assignments.

View the PMS Checked-In Rooms List

1. Open Room Reservation List - Click on Room Resv List


2. Compare the Room List - Check that every room in the list matches the PMS in-house list.

What If Rooms Do Not Match?

If discrepancies are identified:
  1. Verify PMS Information - Confirm that the room appears correctly in SkyTouch or Choice Advantage.
  2. Refresh and Recheck - Allow a few moments for synchronization and review the Room Reservation List again.
  3. Check Integration Status - Verify that PMS communication is functioning properly.
  4. Contact Support - If rooms continue to be missing or incorrect, gather screenshots from both systems before contacting Support.

Still Need Help With This Topic?

Ask Yourself
  1. Does the room count match between MOP and the PMS?
  2. Are all occupied rooms displayed?
  3. Are there any rooms missing from the list?
  4. Have recent check-ins or check-outs synchronized properly?
Support May Ask You
  1. What Site ID are you working with?
  2. Are you using SkyTouch or Choice Advantage?
  3. How many occupied rooms appear in each system?
  4. Which room numbers are missing or incorrect?
  5. Can you provide screenshots from both systems?

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