Visual Matrix Resource Guide
At Visual Matrix, accessibility is paramount. We're dedicated to ensuring that knowledge is readily available to everyone, whenever they need it, and at their own pace, empowering users to effortlessly navigate and master Visual Matrix applications through our array of portals and tools. Your success with our products is our top priority, whether you're a seasoned user or just starting out. We're here to support you every step of the way, from quick assistance for guests to guiding first-time users. We measure our success by yours. You can find a copy of our Resource Guide attached to this article.
Empower: The VM University
Discover an array of courses tailored to your needs, whether you're delving into MOP, Desktop, or Cloud PMS functionalities, conveniently organized by department. Choose your leaming path based on your role and anticipated usage of the application. URL: university.visualmatrix.com
The Knowledge Base
Explore our vast knowledge base with thousands of articles and videos in multiple languages. Find answers, tips, troubleshooting, and in-depth insights to boost your expertise across various topics. help.visualmatrix.com or click the green question mark icon in the Cloud PMS. URL: help.visualmatrix.com or directly in the Cloud PMS.
Ask Porter
Porter serves as your on-screen guide within the Cloud PMS, offering tours of the application and providing guidance to complete various tasks and processes. Additionally, Porter delivers a wealth of announcements, Including updates, webinars, and advices.
The VM Community
Join the lively VM Community to share insights, seek advice, and stay updated on hospitality trends. Whether it's PMS or MOP questions or industry discussions in "The Lobby", our community has you covered. Access announcements, webinars, and recordings to stay informed.
Join us today or click the green question mark icon in the Cloud PMS. URL: help.visualmatrix.com or directly in the Cloud PMS.
Live Webinars
Regularly, Visual Matrix Knowledge Management team offers live webinars on a large variety of aspects of the PMS and MOP applications.
Stay tuned and visit the Webinar Community@ help.visualmatrix.com.
Chat with Us 24/7
Feel free to inquire via chat, and our virtual assistant will strive to provide accurate answers. If it cannot find a solution, one of our client experience team members will step in to ensure question receives the best follow-up possible. help.visualmatrix.com or click the green question mark icon in the Cloud PMS.
Open a Ticket
You can always open a ticket to request assistance with any inquiries or Issues you encounter while using our services. Our dedicated support team is here to help resolve your concerns promptly and ensure a smooth experience for you. help.visualmatrix.com. email at support@visualmatrix.com or click the green question mark icon in the Cloud PMS.
Critical or Emergencies Issues
When your day-to-day activity is stuck and you cannot more forward because of a critical roadblock with our application. call us at 11-214-271-4000. Chat with us 24/7 at help.visualmatrix.com Non-critical situations will be addressed based on their priority level: low, medium, and high. For further details, refer to the Client Experience support structure.