Message "Visual Matrix Shell is Already Running" (Desktop)
If you get this error, it means that somehow, somewhere, Visual Matrix is already open.
You have two possibilities.
Restart your Computer
This will by default end any running program even if they are in the background and you do not see them.
Close the program with Task Manager
Do a right-click in the Taskbar and click on Task Manager.
Go to the Details Tab. Go at the end and find the program vmSHELL.exe.
Do a right-click on the program and choose End Process Tree. You can now try to reopen Visual Matrix.
If none of those two ways do resolve your issue and you do still have the error, please open a ticket with our Client Experience Team at help.visualmatrix.com.
Require assistance with that article?
What is the error?
What were you doing when this error came up?
Has anything specific that you noticed that causes this error when you see it?
Is this happening on all PCs or just one?
Does this error affect more than one thing in your system?
Can you provide a screenshot of this error?
Can you reproduce this error at will?
Providing responses to the following questions in your ticket could expedite your resolution.