VM Technician Remote Connection for VM Desktop Users

Zoho Assist has been integrated into the Desktop version 5.0.4 of Visual Matrix. If you are not at least on this version, please contact our support for an immediate upgrade. This makes connecting to your computer much easier and safer and gives you a little peace of mind when it comes to connecting with our support team.

Whenever a Client Experience agent initiates a session using our connection tool, an email containing a link is dispatched to your inbox. Simply clicking on this link will establish a direct connection for you

1-2. Click on the Support link or click on the VM logo in the upper left of any screen.

3. Log in again in the Auto Log Off window.

4. Enter the Zoho Assist Session ID given to you by the Client Experience agent.

After entering the session ID, just click Connect and Zoho Assist will automatically launch. No temp file to download and to run.

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