Void a Charge/Payment in a Folio (Cloud) 🎥

Void a Charge/Payment in a Folio (Cloud) 🎥

🎥 Watch Video

Voiding a charge is a necessary step when correcting an error, and it involves a process that includes entering the reason why the void is initiated. Only primary charges can be voided, any secondary/associated charges like a tax or a discount cannot be voided individually, they will void with the primary charge.
Path: Front Office > Cashiering > Guest Account/Group Account/House Account > Open a Folio

1. Highlight the line you wish to void.
2. Open the toolbox on the right side and click on Void.
3. Enter a reason for the void and click Submit.
4. The charge will show void with the box being checked at the end of the transaction line.

The Void column is not set to void a line. If the mouse goes over the check box, it will always show a stop sign. This column is there to show if a line was voided.


    • Related Articles

    • Void Tax on a Guest/Group Folio (Cloud)

      When tax appears in a folio, it's often automatically recorded as a secondary fee linked to another code. This tax is categorized as a secondary posting, triggered by a transaction like a Room Charge or a taxable miscellaneous item. Consequently, ...

    • Post a Charge/Payment on a Guest Folio (Cloud) 🎥

      ? Watch Video A folio regroups all charges and payments linked to a guest's stay. While daily room charges are posted automatically during the night audit, you can also manually post any extra charges on the folio. Path: Front Office > Cashiering > ...

    • Transfer a Charge Between Guest's Folios (Cloud) 🎥

      ? Watch Video Transferring charges between folios may be necessary due to billing errors, guest changes, group bookings, different payment methods, guest requests, or special circumstances. It helps maintain billing accuracy and guest satisfaction. ...

    • Transfer Charges from Guest Folio to Group Master Folio (Cloud)

      In the event that a group was not initially configured correctly or there is a last-minute change in the guarantee type, which leads to charges being incorrectly posted to the wrong folio, it is feasible to transfer charges between the group master ...

    • Split a Charge in a Guest Folio (Cloud) 🎥

      ? Watch Video Splitting a charge in a hotel context means dividing a single expense or transaction into multiple parts, typically for allocation to different folios or guests. This is often done to separate charges among roommates or guests with ...