Void a Charge/Payment in a Folio (Cloud) 🎥
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Sometimes a transaction posted to a folio is incorrect or posted in error — in such cases, you’ll use the Void function to remove it cleanly. Only primary charges can be voided individually; any related secondary postings (such as tax, surcharges, or discounts) will automatically void with the primary charge.
Path: Front Office > Cashiering > Guest Account/Group Account/House Account > Open the Folio
Understanding the Void Column
The Void checkbox at the end of each transaction line is for information only — it simply indicates whether an item has already been voided. It cannot be used to void a transaction.
To void an item, you must select the line and use the Void option in the toolbox on the right side of the folio screen.
If you try to click the Void box directly, your cursor will display a “no access” symbol ( × ) — as shown in the image — indicating that the box cannot be selected or edited.
Instructions
1. Select the line item in the folio you wish to void.
2. Click the Tools icon (top-right of the folio screen) and choose Void.
3. Enter a reason for the void in the prompt and then click Submit.
4. The line will update to reflect the voided transaction:
- A check mark appears in the Void column to indicate the item has been voided.
- The Amount changes to $0.00, and the Original column displays the previous amount that was voided.
- This makes it easy to identify which transactions were voided and what their original values were.
Important for House Accounts
The voiding process is the same for Guest, Group, and House accounts.
However, when voiding transactions in a House Account, the account balance must be $0.00 before you can exit the folio.
If the account still shows a balance, review and post any necessary corrections — such as voiding or adjusting another item of the opposite sign (debit vs. credit) — to bring the balance to zero before closing.
Still need help with this topic?
Ask Yourself:
- Did I open the correct folio (Guest/Group/House) where the transaction resides?
- Did I select the line item and click Void from the toolbox?
- Did I enter a reason for the void and click Submit?
- Is the line now marked VOID in the folio list?
Support May Ask You:
- Which room number or folio letter is affected?
- Which user attempted the void and on what date/time?
- What transaction (description, amount) did you void?
- Was there any error message when clicking Void?
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