Voiding a Cash Payment made by Another User

Voiding a Cash Payment made by Another User

Whether it's fixing a mistake or giving a refund, if one person posts a payment and another person posts a refund or void, it can initially appear to cause discrepancies in their individual cash reports. However, by the end of the day, everything balances out.

In the event of a refund

The user who originally posted the payment typically dropped the corresponding cash amount at the end of their shift. However, when another user posts a refund, they will need to process the refund from the cash fund available because the original payment amount is no longer available in the drawer. Adjustments in such cases may require the involvement of a manager.
This is why, to prevent any confusion during the night audit when closing the day, it's crucial that as much as possible, a cash payment should always be refunded or voided by the user who initially posted it.

In the event of an accidental or erroneous entry

The user who entered the mistake couldn't perform a cash drop because they never physically received the money. Likewise, the user who needs to void or issue a refund to correct the error won't have any physical cash to take from the cash drawer because the initial payment wasn't physically received. However, in the "Operator Cash Out" totals, each user's transaction will be listed under their respective name.

What happens when a different user refunds or voids a payment posted by somebody else?

By the end of the day, both transactions, including the payment and the void, will appear under each user's account:
- The user who entered the erroneous payment will have a record of the cash that was posted (although it was not physically dropped). If this happens, then the "Reported" column should stay at $0.00.



- The user who initiated the refund or void will have a record of the refunded cash, even though it was never actually received, as they are correcting the error. If this happens, then the "Reported" column should stay at $0.00.



- Taken all together, each action will offset the other.


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