Private Rates in VM Cloud: Per-Reservation & Channel Manager Setup (Cloud)
Private rates hide the rate amount on guest-facing documents, such as the registration card. This is useful when a third party is paying or when the rate should not be disclosed. In VM Cloud, you can mark a single reservation as Private, or configure rate plans—both local and online—so that all future reservations created under those plans are automatically flagged as Private. This article covers both methods.”
Make a Single Reservation "Rate Private"
This method applies when you need to hide the rate for a single reservation, usually because a third party is covering payment.
Path: Front Office > Reservations > Search > Open the Reservation
1. Open the reservation and scroll to the "Rate Information" section.
2. Mark the rate as Private: In the Rate Private field, select Yes to hide the rate (or No to show it). The change saves automatically.
“Rate Private” affects disclosure on guest-facing documents; it does not change accounting or folio postings.
Configure a Local Rate Plan as Private
Use this method to make rate plans created and used only at the property (local reservations) private, so that all future on-property bookings automatically hide the rate on registration cards.
Path: Management > Rates > Discounts > Setup
1. Go to the Rate Plans Setup screen.
2. Update every rate status as needed and click on the green floppy disk to save.
Configure a Rate Plan as Private in the Channel Manager
Use this method to configure rate plans in your Channel Manager so that all future online reservations (from OTAs or travel agencies) automatically hide the rate on registration cards.
Path: Management > Interfaces > All Interfaces > Select your Channel Manager > Rate Plan Setup in the right toolbox
1. Open Rate Plan Setup.
2. For every rate plan you need to make private, check the Private box. This ensures the rate will be hidden on registration cards. Click Save when finished.
Still need help with this topic?
Ask Yourself:
- Am I trying to hide the rate for one reservation or configure a rate plan so future OTA bookings are private?
- For a single reservation: did I toggle Rate Private and save?
- For a rate plan: did I mark Private in Channel Manager and save?
- Do I understand that existing reservations won’t change retroactively?
Support May Ask You:
- Are you working on a specific reservation or a Channel Manager rate plan?
- Which rate/discount code (and which OTA/channel) are you configuring?
- Did you capture screenshots of the Private setting and the timestamp of your changes?
- Which document are you expecting to hide the rate on (e.g., registration card)?
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