What if the CLEAR button is not used before entering a new Credit Card number
If you do not use the CLEAR button before entering a new credit card number and process to the payment, the old credit card number will be the one that will be charged.
Whether you are working on VM Desktop or VM Cloud, it is imperative to use the CLEAR button to clear anything VM has already saved.
Warning! The Folio will show you the last 4 digits of the new credit card number but the credit card batch report will show you the last 4 of the real credit card that was charged.
Token Number vs Real Credit Card Number
What is a Token Number? A token number is the credit card number encrypted. The number is only valid between Visual Matrix and the credit card processor. There are multiple types of token. Visual Matrix does encounter 2 types: - Merchant ...
The Guest Credit Card was swiped over the OTA Virtual Credit Card
It happens! But don't panic, the original credit card you need to use is still on file! This can occasionally happen during the check-in process. Instead of doing the check-in with the virtual credit card and going onto Folio B to save the guest's ...
Credit Card Transaction Process
We do not think much about what goes into making the credit card process work. Simply insert a credit or debit card into a machine, and a few seconds later, the transaction is complete. However, behind this convenient payment option, the procedure ...
Credit Card Swipers
Credit Card Swipers are Plug and Play devices. They should show a green light when not being used. If they show a yellow or red light, the device more than likely needs to be replaced. If the light is green on the swiper and swiping a card in Visual ...
Credit Card Authorization Error Responses
If there is an error, then it means that Visual Matrix does work. The error is the response that the processor is sending. The error number (OE:0000045 for example) is what will help you find what the issue is. You can find an explanation to some of ...