What if I do not use CLEAR before entering a new Credit Card number for payment?
If you do not use the CLEAR button before entering a new credit card number and process to the payment, the old credit card number will be the one that will be charged.
Whether you are working on VM Desktop or VM Cloud, it is imperative to use the CLEAR button to clear anything VM has already saved.
The Folio will show you the last 4 digits of the new credit card number but the credit card batch report will show you the last 4 of the real credit card that was charged.
The Guest Credit Card was swiped over the OTA Virtual Credit Card
It happens! But don't panic, the original credit card you need to use is still on file! This can occasionally happen during the check-in process. Instead of doing the check-in with the virtual credit card and going onto Folio B to save the guest's ...
How to refund a Settled Credit Card Payment in a City Ledger Account?
Once a credit card payment has been settled, whether it is in a folio or in the City Ledger, it cannot be voided. A refund has to be posted. As you cannot post a refund directly in a City Ledger Account like you would post a payment, you will need to ...
How to Override a Rate
A rate can be overridden in two different sections, but first, the user needs to have the credential to do so. There are two ways to override a rate. They are as follows: in the reservation and the folio. On VM Cloud Give the user credentials to ...
How to Save a credit card in a Reservation without authorizing
QUICKLINKS: TUTORIAL VIDEO | WHAT IS A TOKEN NUMBER Whether you are creating or going back into a non-guaranteed reservation, you generally do not want to authorize a credit card before the arrival date. There are three steps of interaction between a ...
When are we just authorizing a credit card and actually charging the card?
A credit card is only charged if a payment is posted to the folio or a house account. Anything done on the reservation screen is just an authorization. See Is there a way to see the list of authorizations?