Best Western SSL Certificate (BW)
If you are a Best Western Hotel, the 2way between Visual Matrix and Best Western is secured by what is called an SSL Certificate. This certificate has to be renewed every 2 years.
When a certificate comes to expiration, Best Western informs Visual Matrix prior to expiration to process the renewal.
If you are on our Cloud version, the renewal will be automatic, without you noticing any drop time.
If you are on our Desktop version, we will contact you when the new Certificate is available to upload it on your Server.
Related Articles
Best Western FX and FX2 Reimbursement Structure
Information from the BW Rewards Marketing Team Information As of July 26, 2023, the Best Western Rewards® (BWR®) Pay With Points (FX2) reimbursement structure mirrors the three-tier structure utilized for Free Night (FX) reimbursements. The FX2 ...
Handling Best Western Two-Way Outages
In cases where your Best Western two-way communication with the Visual Matrix goes offline, it's important to know how to manage your reservations and availability to avoid overbookings or duplicate entries. Follow the steps below to maintain control ...
Reservations Not Posting in Visual Matrix (BW)
When reservations fail to post in Visual Matrix from the Best Western Two Way system, it's essential to conduct thorough checks on both reservation data and interface setup. This guide outlines key troubleshooting steps for such issues. There are ...
Best Rev Rates are not updating Online (BW)
BestRev is the tool Best Western Revenue Management tool hotels can use to manage their rates. It allows a BW hotel to receive rate update information from CRS, and apply it in VM. Communication between Best Rev and Visual Matrix works as follow: 1. ...
BWR LookUp Message (BW)
How to know when to verify your guest BWR Account Status You might receive this error when applying a BWR account to a guest’s reservation. The issue is either with the reservation information of the guest or with the guest's BWR account. It will ...