Locate In-House Guests (Cloud)
When you are managing front-office operations in Visual Matrix Cloud, having quick access to your list of in-house guests is essential for check-in/out workflows, room assignment changes, folio review or incident handling. This article shows you where in the system to locate the current in-house guest list so you can quickly access guest folios, monitor room occupancy, and support staff tasks efficiently.
Path1: Dashboard Tile > "In House" Tile
Path2: Front Office > Cashiering > Guest Account > In House Guests
Overview
Still Need Help With This Topic?
Ask Yourself:
- Am I on Front Office → Cashiering → Guest Account, and did I open In-House Guests?
- Is the guest actually checked in (only in-house reservations appear here)?
- Did I use the correct Sort Options (Room Number or Guest Name) and List Option (All Rooms vs Due Outs Only)?
Support May Ask You:
- What room number/guest name are you searching for, and which sort/list options are selected?
- Do you have Front Office/Cashiering permissions for this screen?
- Can you share a screenshot of the In-House Guests screen showing your filters?
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