Admin Clerk in MOD Details (Cloud)
There are typically two reasons for seeing "Admin" as the Clerk in Visual Matrix:
- The operation was performed automatically by Visual Matrix or initiated online, and Visual Matrix processed it. This can include actions like reservation cancellations and refunds of deposits if applicable.
- The operation was performed by an individual with Admin access. Admin access is restricted to Visual Matrix technicians.
Reservation made Online
Any reservation made online will come in as Admin in the Clerk field. This is only because it was retrieved by Visual Matrix.
Cancellation made Online
Same way if the reservation is canceled online, then the Clerk will also be Admin.
Cancellation made Online with an Advance Deposit posted on the Reservation
When a cancellation is done online and there is an advance deposit on the reservation, Visual Matrix will automatically use the method of payment used to post the advance deposit to make the refund.
As it is done automatically by Visual Matrix, the Clerk will show as Admin. Visual Matrix cannot post automatically an advance deposit, however, will make the refund in the situation previously explained.
Related Articles
City Ledger Modification (Mod) Details (Cloud) 🎥
? Watch Video The Modification Details section provides a detailed breakdown of any adjustments and voids that have been made on the specified account. This information helps track any changes or corrections made to account transactions, ensuring ...Open the Modification Log (Cloud) 🎥
? Watch Video The modification log in Visual Matrix captures changes made to various aspects of a reservation. However, it's important to note that certain types of modifications triggered by another change may not be displayed. For instance, if a ...Check Group Modification (Mod) Log (Cloud) 🎥
? Watch Video The modification log records all modifications made to a reservation, including the date and time of the change and the person responsible for initiating the modification. Path: Front Office > Group > Search > Open the Group > Mod ...Reservation (Res) Modification (Mod) Log Report (Cloud) 🎥
? Watch Video The Res Modification Log enables you to search for reservation modifications within a specified date range. It captures changes made to reservations, including modifications to past-date reservations, cancellations, and pending ...Rate Mod Log Report (Cloud)
The Rate Mod Log report provides a comprehensive overview of all changes and modifications made to room rates within a specified timeframe. It captures and displays details such as adjustments, updates, and revisions made to the rates configured in ...