Wyndham Support Guide (MOP 2.0)

This article is intended for Wyndham support teams assisting users of the MOP applications. Users are directed to contact Wyndham support for any questions or concerns. However, if an issue cannot be resolved or further clarification is needed, Wyndham representatives are encouraged to reach out to us for additional support. The following information outlines key steps and best practices to ensure smooth issue resolution.

What PMS System is the property Using?

- SynXis: Please provide Sabre ID and Wyndham ID

- Opera: Please provide XML/Outbound messages and Wyndham ID

Is the issue recurring or is it a one-time occurrence?

- Recurring: When was the initial report of the issue? Does it occur daily, or is it sporadically across the week? If it is sporadic, have the property noticed any patterns on when the issue occurs?

- One-time: Integration syncs may experience delays in the event of service issues. There is a scheduled restart in place for sync services, which typically resolves isolated incidents. If the issue is an isolated occurrence that self-resolves, we generally don't take any action. Please report if it pertains to security or if it leads to lasting/permanent effects in the application.

Please describe the issue and provide examples with appropriate dates.

- What actions is the user taking, what are their expectations, and what is occurring differently than expected? Details of the problem: Room number (if applicable), User (if applicable), date of occurrence, time of occurrence, and a description.

- If there are attached screenshots, kindly ensure they include timestamps and they provide full details.

Please contact our team at support@vmmop.com once you have gathered the above details, allowing us to address any issues promptly and efficiently.

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