Client Experience
Accessing the PMS System After Cancelling Your Contract with Visual Matrix
Once you cancelled your contract with Visual Matrix, your database will be deactivated at the designated date. We highly advise you to download every possible data/reports before the end of your contract. If a request for reactivation of the system ...
Issue Reported... and then what?
What is an issue? A software issue is an error, flaw or fault in the design, development, or operation of a computer software that causes it to produce an incorrect or unexpected result, or to behave in unintended ways. Is it an issue? To confirm if ...
Efficient Ticket Information for Faster Resolution
What generally slows down the resolution of a ticket is the need of additional information. Lets go through some information that our technician will go through at one point or another with you. The Subject says a lot! Although your name is ...
Client Experience Support Structure Recap
Related Articles Client Experience Support Structure Recap
The Top 10 Best Shortcuts for a Faster, Smarter, and Better Experience in Visual Matrix
Many tasks in Visual Matrix are faster than we think. Let's go over some tips: Search in One Click Use Search Today and the Dashboard. Search for any reservation in-house or arriving today by phone number, room number or by name and access arrivals, ...
The Top 10 Best Bookmarks for a Visual Matrix User!
Welcome to Visual Matrix! Purchasing or upgrading a property management system can be quite the learning curve, we know. To alleviate any stress or questions on getting started we have compiled the top 10 links to get you up and running as smoothly ...
Complete an Ownership change with Visual Matrix
You just acquired a new hotel and you need now to inform Visual Matrix and make sure that all credit card batches will go to your bank account and not the previous owner's one. Step1: Contact our Accounting Department Contact: ...
I have multiple properties, is there a way to see all the tickets in my one User Account?
The answer is YES. Just send the properties IDs to our Product Support and we'll add them to your account. However, note that the first property (called the primary) you are registered under will always pop up by default on our side when you open a ...
Zoho Assist, our only Connection Tool
Zoho Assist has been integrated into the Desktop version 5.0.4 of Visual Matrix. If you are not at least on this version, please contact our support for an immediate upgrade. This makes connecting to your computer much easier and safer and gives you ...
Client Experience Support Structure Detailed
See the document online . The Visual Matrix Client Experience Team will use the guidelines below to review and respond to our client's requests. Our team will prioritize support requests based on the business impact and urgency of each issue and we ...
Security Reminders and Best Practices
Thank you for being a valued Visual Matrix customer! At Visual Matrix, we value the security of every client hotel. Here are some security reminders and best practices to keep in mind when working with our Client Experience team. These are also ...