Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.Resources and Best Practices
This category offers a collection of knowledge resources, best practices, and insights from our Client Experience Team to support and enhance your user experience.
Sticky Posts
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de SeminariosWe're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
Recent Articles
FAQ – Management / System & Data Management (PMS)
Property-Level Changes Requiring Support Can I update the name of my property? The Property Name is tied to your system configuration, including internal accounting and licensing. Because of this, it cannot be freely updated within the system. Minor ...**Marketing Exports Overview (Cloud)
Marketing and reporting often require access to guest, company, and partner data outside of the PMS. Visual Matrix Cloud provides a set of Marketing Export tools that allow you to generate and download structured datasets based on selected filters. ...Lost & Found Item Log Fields Not Editable After Filing (MOP)
In MOP, once a Lost & Found item has been filed and stored, certain fields in the Item Log become locked and no longer editable by design. This behavior prevents changes to stored item records after they have been officially logged and secured. The ...Night Audit Reports Available After the Audit (Cloud)
Once the Night Audit is completed, Visual Matrix generates a set of reports summarizing the activity of the business day that was just closed. These reports include financial totals, transaction details, and operational statistics used by front ...Generate and Distribute Night Audit Reports (Cloud)
After Night Audit completes, the final reports for the closed business date are available for viewing, printing, and emailing. This screen allows you to select which reports to generate, determine how many copies to print, and choose whether to email ...