Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.Resources and Best Practices
This category offers a collection of knowledge resources, best practices, and insights from our Client Experience Team to support and enhance your user experience.
Sticky Posts
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de SeminariosWe're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
Recent Articles
Understanding Automatic No-Shows (Cloud)
When Automatic No-Show processing is enabled, Visual Matrix Cloud automatically handles eligible reservations that remain in Pending Arrival status after the Night Audit. Understanding how the process affects reservation status, revenue, reporting, ...Financial Reporting Settings (Cloud)
The Financial section includes reporting preferences that control how financial data is compared and displayed throughout Visual Matrix Cloud reports. These settings help properties align financial reporting with their budgeting practices, ...Deposit Forfeit and Refund Controls (Cloud)
The Financial section includes settings that control how deposited reservations are handled when canceled and provides additional security controls for large refunds and credits. These settings help properties manage deposit forfeitures while ...Currency and Accounting Settings (Cloud)
The Financial section includes settings that define the property's currency configuration and accounting structure. These settings help ensure financial information is displayed correctly throughout Visual Matrix Cloud and align with the property's ...Date and Time Settings (Cloud)
The Date and Time settings control how dates, times, and language preferences are displayed throughout Visual Matrix Cloud. These settings help ensure reports and system information align with your property's location and regional preferences. Path: ...