The Dashboard
Check and Understand the SMS Log (Cloud)
The SMS Log in Visual Matrix Cloud keeps a record of every text message sent from your PMS using the VM Guest Texting feature through Twilio. Whether it’s a reservation reminder, a welcome message, guest communication, or even staff communication (if ...
Check and Understand the Email Log (Cloud)
The Email Log in VM Cloud provides a complete record of every email generated by the system. This includes not only reservation-related letters (confirmation, cancellation, custom, proforma) but also automated messages such as nightly audit reports ...
Check the Version on VM Cloud (Cloud)
With each release, your Visual Matrix Cloud environment gains improvements and new capabilities. By knowing your PMS version and the latest updates, you can keep your system compatible, train your team on new features, and make the most of what’s ...
The Cloud Dashboard Tiles (Cloud)
Your VM Cloud Dashboard offers visual shortcut tiles that put critical property information front and center. These tiles quickly link you to detailed views for arrivals, departures, occupancy, and more—helping you monitor operations at a glance. ...
Update a User Password Without Management Access (Cloud)
This feature is not accessible in the case of a forgotten password. Keeping your VM Cloud password current helps maintain your access without needing to involve your manager. If your password is nearing expiration, or you've forgotten it, this guide ...
Access the Knowledge Base Directly from the Cloud (Cloud)
This in-app Knowledge Base panel is exclusive to VM Cloud. Desktop users must access it via the Support page at help.visualmatrix.com. Your Visual Matrix Cloud PMS includes quick, in-app access to our full Knowledge Base—so you can find help, ...
Set up On-Call Feature (Cloud)
The On-Call feature in VM Cloud ensures timely responses by routing guest texts, special requests, and critical alerts directly to the right staff. Setting it up helps your team stay proactive and responsive—even when you switch shifts or move ...
Use the Search Today Field on the Home Page (Cloud)
Need to find someone quickly? The ‘Search Today’ field in VM Cloud lets you quickly locate today’s reservations or jump directly to any feature or report—all without navigating through multiple menus. To get started, log into VM Cloud and locate the ...