Best Western Options
Check-In an FX Reservation (BW)
The FX2 rate code is unique because it allows guests to split their payment between loyalty points and another preferred method of payment. With this special rate code, guests have the flexibility to use a portion of their points to cover a portion ...
Check-In an FX2 Reservation (BW)
The FX2 rate code is unique because it allows guests to split their payment between loyalty points and another preferred method of payment. With this special rate code, guests have the flexibility to use a portion of their points to cover a portion ...
Missing Guest Reservation (BW)
The only reason why a reservation will not be in Visual Matrix is that it did not come down from the Channel Manager. 1. Log into your Member Web and check the Arrivals list. If the reservation is not in Member Web, then the issue comes between the ...
Retrieve a CRS Reservation (BW) (Cloud)
The sole reason for a reservation not appearing in Visual Matrix is that it did not successfully synchronize from the Channel Manager. Path: Front Office > Supervisor > System Maint > Central Res BW 2/Best Western 2 Way 1. Enter the CRS number found ...
BWR Pre-Reg/Mobile Check-Ins (BW) (Cloud) 🎥
? Watch Video This feature is only available for Best Western Hotels. Best Western Reward Members can take advantage of the option to pre-register for check-in via the BW Mobile App. Furthermore, for those who opt to use a mobile key, they can skip ...
Change CRS Reservation Company name (BW)
A Company name on a reservation made through the BW 2way will not be allowed to be updated from Visual Matrix. The section will be greyed out. The update can only be done through Best Western.
Enroll a Guest in BWR (BW) (Cloud)
To enroll a new guest in the BWR program, the guest must be part of a saved reservation with a status of HLD (Hold), GTD (Guaranteed), or IN (Checked-In). If you're creating a new reservation, save or check it in first and then return to it. Ensure ...
Create an FX - Free Nights - Reservation (BW) (Cloud)
The FX discount code is the designated rate plan chosen by the front desk when a guest wishes to make a booking using BWR points. Path: Front Office > Reservations > Add Res/BookRes > Start the Reservation 1. In the Rate Information section, choose ...
Search Pre-Registered Reservations (BW) (Cloud) 🎥
? Watch Video When a guest submits a CRS survey provided in a welcome email, Visual Matrix puts that reservation into a "pre-registered" state. From the Reservation Search Path: Front Office > Reservations > Search The Search Field in the ...