Best Western Options
Check-In an FX Reservation (BW)
An FX reservation is a stay booked entirely with loyalty points—i.e., a “free night.” Because the system still needs to post revenue behind the scenes and reconcile with Best Western’s reimbursement process, the check-in for FX reservations uses ...
Check-In an FX2 Reservation (BW)
FX2 is a special Best Western rate code that lets guests partially pay with loyalty points and partially with another payment method. Because of this split payment structure—and the need to process reimbursement from BW—you’ll follow extra accounting ...
Retrieve a Reservation from Member Web (BW) (Cloud)
Occasionally, reservations created via the Best Western CRS or a third-party system fail to appear automatically in Visual Matrix due to synchronization issues. When that happens, you can manually retrieve the reservation using its CRS or third-party ...
Enroll a Guest in BWR (BW) (Cloud)
Best Western Rewards (BWR) is the loyalty program for Best Western guests. In VM Cloud, you can enroll a guest directly from their reservation once it’s in a saved status—Hold, Guaranteed, or Checked-In. This ensures they receive points and benefits ...
Create a Free Nights (FX) Reservation (BW) (Cloud)
Best Western’s Free Nights (FX) program allows guests to redeem Best Western Rewards points to book a night or more without paying cash. In VM Cloud, front desk staff can create an FX reservation (free night) through AddRes or BookRes using the FX ...
Search Pre-Registered Reservations (BW) (Cloud) 🎥
? Watch Video When a guest completes a CRS (Central Reservation System) survey from a welcome email, Visual Matrix marks that reservation as pre-registered. In this state, staff can filter and view partial pre-registration data before arrival, ...