Modification/Cancellation/Regrets
Cancel a Guest Reservation w/ an Advance Deposit (Cloud)
When a reservation is canceled, whether by the guest or property, the system needs to follow your cancellation policy and deposit rules. If the cancellation is outside the allowed policy period, the system will prompt you to confirm and to provide a ...
Extend a Reservation Within a Group Block (Cloud)
When a guest’s reservation is part of a group, its dates and room allocation are bound by the group block. If you need to extend that reservation, you must check two things first: whether there are enough room allocations for the extra dates, and ...
Cancel a Guest Reservation (Cloud) 🎥
? Watch Video You may cancel a guest reservation at any time. If you cancel after your property’s cancellation-policy window, you’ll be prompted to confirm the cancellation and to provide a reason. Capturing the cancellation reason helps improve ...
Send a Guest Cancellation Confirmation Letter (Cloud)
When a reservation is cancelled, it’s best practice to send a cancellation confirmation email to the guest so they have official notice. You can do this using the “Confirm Letter” tool in Visual Matrix Cloud. The content of the email is determined by ...
Record a Potential Guest Regret (Cloud) 🎥
? Watch Video When a potential guest decides not to complete a booking, that decision is called a “regret.” Recording regrets (for example: price too high, date unavailable, changed plans) gives your team insight into common objections and helps ...