Modification/Cancellation/Regrets
Cancel a Guest Reservation w/ an Advance Deposit (Cloud)
Reservations can be canceled at any time. However, if you attempt to cancel after the cancellation policy period has passed, the system will prompt you to confirm the cancellation. You will also need to provide a reason for the cancellation. ...
Extend a Reservation part of a Group (Cloud)
Once picked up, a reservation is attached to the group reservation in terms of dates and allocation. If a reservation needs to be extended, there are 2 questions to ask: - are there enough allocations for the days that are needed? - am I extending ...
Cancel a Guest Reservation (Cloud) 🎥
? Watch Video Reservations can be canceled at any time. However, if you attempt to cancel after the cancellation policy period has passed, the system will prompt you to confirm the cancellation. You will also need to provide a reason for the ...
Cancellation Numbers in Visual Matrix
Visual Matrix does not generate a new number for cancellations; however, it creates a cancellation number by reversing the confirmation number. For example, if the confirmation number is 12345, the cancellation number will be 54321.
Send a Guest Cancellation Email
To send a Cancellation Confirmation, you must first cancel the reservation. After cancellation, access the reservation's toolbox and select "Confirm Letter." This will send the cancellation message configured in Management > Property Settings > ...
Record a Regret (Cloud) 🎥
? Watch Video A regret is a reason provided by a potential customer before deciding not to book a reservation at your property. Recording regrets can help tailor services, marketing efforts, and overall guest experience to better meet customer ...