Desktop PMS Troubleshooting/IT
Message "Rebuild Res Matrix Error" (Desktop)
This error message occurs during the night audit and indicates a discrepancy in the inventory that requires resolution. Typically, it stems from a reservation that should have been checked out days ago but, for some reason, remains in a checked-in ...
Message ''String or Binary Data Would be Truncated'' (Desktop)
The error message "String or Binary Data Would be Truncated" typically occurs when you are trying to insert or update data in a database, and the length of the data being provided exceeds the allowed length for the respective column. In simpler ...
Uninstall Visual Matrix from a Client Computer (Desktop)
This process should NEVER be attempted on the Server Computer. The only reason you will want to uninstall Visual Matrix from a Client computer will be because you are switching computers and needs to uninstall before reinstalling on a new computer. ...
How to Restart an Interface (Desktop)
If you device server is running but for any reason, an interface dropped or gets offline, you can either restart the computer, restart the device server, or restart the interface alone. 1. From the task bar (normally at the bottom of the screen), ...
Disable UAC (User Account Control) (Desktop)
UAC is the User Account Control. UAC is a Windows security protocol that has to be deactivated for Visual Matrix to be able to communicate with any needed Windows components as well as communicate with the Server or the Client computer. Click here ...
Check the Registry on a Client Station (Desktop)
To identify the Device Server where the database is stored and which the client machine connects to, Visual Matrix uses the computer name set up in the Registry. The Windows Registry is a database that stores configuration settings and options for ...
Restart the Device Server (Desktop)
Most of the time, the best solution to a problem is to restart everything. You can restart the computer itself, but you can start from the Server computer to restart Visual Matrix Device Server. This process can be used when you have a message like ...
Install Visual Matrix Desktop on a Client computer (Desktop)
Installing a software program is fairly simple: you double click on a file called an executable (.exe) and the install processes by itself. However, Visual Matrix has two types of programs: - the Server version: the program will install the software ...
VM Server is Down (Desktop)
We understand the difficult and frustrating situation that you are in. However, it is important to understand that if your server is really down, this will not likely be a quick and easy issue to resolve. We cannot create a temporary server, and we ...
Message "Visual Matrix Shell is Already Running" (Desktop)
If you get this error, it means that somehow, somewhere, Visual Matrix is already open. You have two possibilities. Restart your Computer This will by default end any running program even if they are in the background and you do not see them. Close ...
Visual Matrix is not Launching on the Client Computer (Desktop)
As a VM Desktop PMS user with multiple machines, your system operates with a server and client computers. The client computer only has the Visual Matrix application installed. For the application to function (launch and log in), it requires access to ...
Find a Private IP (aka IPv4) of a computer (Desktop)
1. In the Windows search box, type "cmd" 2. In the cmd box, type "ipconfig" 3. Find the IPv4 address This is the local IP address of the computer. Currently, we are only working with IPv4, NOT IPv6