SPH
Only Checked-Out Rooms Import When Syncing Tasks from PMS (MOP 2.0)
In some cases, properties may notice that when importing tasks from the PMS, only checked-out rooms appear in MOP while other room types (such as stayovers or arrivals) do not. This behavior may indicate an issue with PMS data synchronization or the ...
"Unable to Authenticate Software License" (MOP 2.0)
Unable to Authenticate Software License. Please contact trhe Visual Matrix Billing Department at (214) 291-4000 option 3". This message indicates that your property's MOP account has been put on hold due to an issue with your property's billing with ...
"Internal Error Has Occured" when Trying to Access RA Monitor (MOP 2.0)
If your property encounters an issue accessing the RA Monitor in MOP 2.0, and you receive an error indicating an internal error has occurred, there's a simple troubleshooting step you can take. 1. Start by checking the tasks in your system. 2. Any ...