Shift4
What to do if your Shift4 Credit Card batch did not Settle
Open a ticket on the Support portal. Your ticket will be at the critical priority level. If you are using VM Desktop PMS, we will need to get a copy of your database. As we will need the most recent backup, if your issue happens during the weekend, ...
Shift4 - Infos & Best Practices
Visual Matrix PMS is the tool you are using to communicate with your gateway but Visual Matrix is not processing your credit card transactions. You are working with Shift4. Shift4 Contact Phone: (888) 276-2108 Shift4 Error Page (scroll down for the ...
You received new Pin Pads from Shift4 and need to update them with Visual Matrix
If you are processing credit cards through the Transaction Link pinpads interface in Visual Matrix, and Shift4 has sent you new pin pads, it is very important that you get in contact with Shift4 to schedule an appointment with us before anything is ...
Preparation before switching to Shift4 EMV
When will the switch happen? Visual Matrix and Shift4 have scheduled and confirmed date and time to take the EMV interface "live" at your property. In order to ensure a smooth transition to the new EMV C redit Card Interface, please review this ...